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User Adoption & Training

Mastering Adoption, Change Management: Understanding Discovery and Planning

Melissa Swartz

July 05, 2022

These two steps form the foundation for making a new technology’s introduction as successful as possible.

Procurement in a UC World

Eric Krapf

March 27, 2008

Kevin DiLallo, a partner at Levine, Blaszak, Block & Boothby law firm, has posted a detailed look at the pitfalls you want to avoid in...

Maybe You Should Get Your Head in the Clouds

Matt Brunk

March 27, 2008

With Amazon's recent fumble with their EC2 services I think it's fair to say that "cloud" computing is still in Beta. The network service providers...

Why is Packet Loss Such a Big Deal?

John Bartlett

March 27, 2008

One of the big worries with carrying voice or video on an IP network is packet loss. When packets don't make it to the destination, voice and video...

Passive Ignorance on Power

Gary Audin

March 26, 2008

Who pays for IT and communications power? How much power is used? Can anyone do something about conserving IT and communications Power? I recently...

More Consolidation Scenarios

Eric Krapf

March 26, 2008

I've been communicating with Allan Sulkin on the ongoing topic of vendor consolidation/spinoffs (inspired by but not directly related to today's...

Bruce Morse on IM Interoperability

Brian Riggs

March 26, 2008

I read with interest about the Swift-Galvin handshake to test interoperability between Microsoft and IBM's instant messaging unified communications...

Cisco's iPhone

Matt Brunk

March 26, 2008

Recently, Cisco added their new iPhone Wireless-G IP310 that hits the consumer and very small business market by extending voice mobility with an 802...

Telepresence: Strategy or Excuse?

Tom Nolle

March 26, 2008

There's something for everyone to love in today's notion of videoconferencing, now renamed "telepresence". You get rid of travel, which reduces...

VoiceCon 2008 Signals UC Driving Collaboration - Within the Vendor Community

Zeus Kerravala

March 26, 2008

I think right now we've got two different definitions of unified communications. The vendor definition is unifying all the communications tools from...

UC By and For the People

Blair Pleasant

March 26, 2008

Power to the people, democratization, UC for the masses - these were some of the key themes of this spring's VoiceCon Orlando keynotes. I think the...

More On the Sidelines of IPT Troubleshooting

Matt Brunk

March 25, 2008

One of the best methods to observe human behavior is to go to a flea market. Unless you probe, look, inspect and really get into searching all the...

Time to Get Over Unified Communications?

Eric Krapf

March 25, 2008

When Allan Sulkin sent me the NYT link below, he added a note that I asked if I could reprint. Quoth Allan:

Where is the Customer Service in IT and Communications?

Gary Audin

March 25, 2008

Customer service or the lack thereof is always an issue with hardware, software and communications companies. Louis D'Ambrosio, the President and CEO...

700 MHz Winners Announced

Michael Finneran

March 25, 2008

In my post on the conclusion of the 700 MHz auctions last week I reported the rumor that Google was not among the winners. When the winners were...

New Podcast: Simon Gwatkin of Mitel

Eric Krapf

March 24, 2008

We've posted another podcast , with Simon Gwatkin of Mitel. Among the topics discussed: Unified Communications and Mitel's integration of its Inter-...

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