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User Adoption & Training

Mastering Adoption, Change Management: Understanding Discovery and Planning

Melissa Swartz

July 05, 2022

These two steps form the foundation for making a new technology’s introduction as successful as possible.

The State of North American Business Customer Adoption of IPT and VOIP

April 01, 2008

Suppliers and service providers hold the key to stimulating enterprise customer adoption of CPE and Hosted systems

Automated Provisioning And Unified Communications

Eric Krapf

April 01, 2008

We're hosting a Webinar April 9 on the topic of automated provisioning (go here to register), and Marty Parker of UniComm Consulting and UCStrategies...

Polycom Puts It Together

Eric Krapf

April 01, 2008

I had a chance to sit down with three Polycom execs at VoiceCon, and they laid out a portfolio of products and new announcements that buttresses the...

Wii Economics in the Contact Center

Eric Krapf

April 01, 2008

This post was written by Jason Alley , lead consultant at Vanguard Communications . Last Tuesday night I called to see how my kids were...

Telepresence: Coming to a Hotel Near You

Brian Riggs

April 01, 2008

Something that was overshadowed in all the hullabaloo over Cisco's TelePresence marketeering at VoiceCon is that Marriott is deploying HP Halo in a...

VoiceCon Video: Cisco-WebEx

Eric Krapf

March 31, 2008

Wow, if you want to see 2 people cover a lot of territory in 6 minutes--check out this video with Fritz Nelson of TechWeb TV and Alan Cohen, VP of...

Telepresence - Will it Meet My Expectations?

Matt Brunk

March 31, 2008

First quarter 2008 started off with a big bang about UC--UC this, UC that, UC everywhere except for the budget. Then, folks got a taste of two big...

Microsoft: Clearing the Air on SIP and Interoperability

Eric Krapf

March 31, 2008

The VoiceCon discussion that led up to Microsoft and IBM's handshake deal, promising interoperability testing was really pretty significant even...

Avaya's Services Play

Eric Krapf

March 31, 2008

Right after Lou D'Ambrosio's Tuesday VoiceCon keynote wrapped up, I had a chance to sit down with some Avaya execs who are working on an initiative...

VoiceCon Video: SecureLogix

Eric Krapf

March 31, 2008

Fritz Nelson of TechWeb TV interviews Mark Collier, CTO of SecureLogix, about the state of VOIP Security. Mark pegs denial-of-service attacks aimed...

Why Would You Give Up Your Structured Wiring?

Matt Brunk

March 31, 2008

Ever since installing our first IP-PBX in 1996, we've found more ways to install them using existing cable plants. IP-PBXs often work better by...

VoiceCon Orlando Takeaways

Blair Pleasant

March 28, 2008

VoiceCon Orlando 2008 was held last week--and it did not disappoint. The discussions and interactions between and among speakers, exhibitors and...

The Motorola Breakup is Good News for the Enterprise

Michael Finneran

March 28, 2008

In a move that was not entirely a surprise, Motorola announced plans to split into two separate companies, effectively spinning off their cellular...

Telepresence/Videoconferencing: Why Should We Do This?

Eric Krapf

March 28, 2008

This guest post was written by Peter Brockmann , President of Brockmann & Company, a high tech marketing consulting company. The John...

VoiceCon Interview: Bill Miller of Digium

Eric Krapf

March 28, 2008

Fritz Nelson of our sister site Information Week/TechWeb brought his TechWeb TV crew to Orlando. In this interview, Bill Miller of Digium talks about...

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