AI_2CND889_71922.jpg Image: Pitinan Piyavatin - Alamy Stock Photo AI & Automation Where Does AI Go From Here? Irwin LazarApril 23, 2024The AI hype must translate into demonstrable business benefits.
The Next Technology Imperative: Green May 26, 2009Technology upgrades, such as unified communication applications, need to be evaluated for their environmental impact as well as their productivity...
HP and Microsoft Put a Shot Across Cisco's Bow Michael FinneranMay 26, 2009There are still plenty of gaps in UC product capabilities. The question is whether those deficiencies can be addressed more quickly by one big...
Avaya Marketing Communications Needs Improvement (Much Improvement) Allan SulkinMay 26, 2009There are many reasons why Cisco has leapt ahead of Avaya in less than a decade's time, but one stands out like a sore thumb.
Is Service Virtualization Changing the Rules? Tom NolleMay 26, 2009Current forces seem to create a world where hosted, cloud-based, or private service features could all be composed into a common structure
Results from Frost & Sullivan's IPT Market Study Melanie TurekMay 25, 2009The world enterprise IP soft client market more than doubled its size, from 2007 to 2008.
Application Assurance. What Is It and Why Is It Important? May 22, 2009Without application assurance, enterprises have minimal or even zero visibility on the real-time performance of the applications that are running...
UC at Interop Don Van DorenMay 22, 2009If you wanted an update on UC, Interop had a broad menu from which to choose.
The Frequent Caller Sorell SlaymakerMay 22, 2009Both the customer and the business want to address issues faster and more accurately. The opportunity to succeed is high.
Cisco & Pancho Matt BrunkMay 21, 2009In contrasting worlds of voice and data the same is true today--you can't have one without the other.
Nortel Reorg Deadline Extended to September Eric KrapfMay 21, 2009The U.S. Bankruptcy Court has granted Nortel an extension of the deadline for filing a plan of reorganization, setting a new deadline of September 11.
Phil's Customer Contact Anecdote Eric KrapfMay 20, 2009We increasingly expect customer service people to be resourceful knowledge workers, not order-taking drones.
UC Meets Enterprise 2.0 Eric KrapfMay 20, 2009Communications will evolve to being "socially based," according to Phil Edholm of Nortel.
Sprint Links Up with the Enterprise Eric KrapfMay 20, 2009It's easy enough for a cellular carrier to send a user's status information to the presence engine; the carrier just has to be willing to do it...
Virtual Interop Sheila McGee-SmithMay 20, 2009It is nice to be able to participate in some of the highlights of Interop without the time and expense of being there.