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Posts

Cisco's Head in the Cloud

Eric Krapf
January 08, 2008
GigaOm has an interesting article about an investment Cisco just made in a company called SoonR, which makes technology for backup-and-restore...

Additional Digium Details

Brian Riggs
January 08, 2008
My recent post on Digium resulted in a conversation with the company about its multifaceted role as the manager of an open source PBX community,...

Beyond Average Hold Time

Eric Krapf
January 07, 2008
The feature we're highlighting today, by Bob Bellman, deals with contact center metrics, and how the network and applications help you reach...

Ya Gotta Have QoS!

John Bartlett
January 04, 2008
By John Bartlett I consult from my home office, and so my wife often overhears my phone conversations. She can repeat my lines about packet loss and...

Engineering for Emergencies

Eric Krapf
January 04, 2008
AP reports that network congestion delayed or dropped cellular text messages on New Year's Eve. The article quickly moves to the question of what...

UC vs. Presence Awareness

Eric Krapf
January 04, 2008
Over at our sister site, Information Week/Tech Web, David Strom identifies what he considers to be the 5 major tech trends for 2008. What caught my...

UC for Verticals

Eric Krapf
January 03, 2008
My previous post didn't really address the substance of the piece that's currently featured to the right, by Marty Parker. Marty's in the middle of...

Eyes Right

Eric Krapf
January 03, 2008
If you're a return visitor, you'll notice that we've got some new content in the right-hand column, in the box marked "Feature Story." We originally...

iPhone: What You May Not Know

Matt Brunk
January 03, 2008
The Apple iPhone is still much debated and regardless of who thinks or says what about the product and/or Apple as a company, one thing is certain-...