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To be happy and stay at their jobs, regardless of where they work, contact center agents require higher pay, tenure, and motivation to join the industry.
Unified communications (UC) has been around as a market category now for a number of years. I wrote my first report on this topic in 2003 and I know...
Our discussions here about the state of UC deployment and the market's growth have included a lot of skepticism, but here's one positive data point:...
During the past several weeks after announcing to MAC users that Apple would be redoing the former DOTMAC and adjusting hosted accounts for users to...
Convergys announced today that it will acquire Intervoice. Those of us in the enterprise voice communications space are well familiar with Intervoice...