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Companies have lost control of the customer experiences they’re trying to manage – which is bad for both the customer and the enterprise. Taking charge of customer experience management starts with...
Now that the fate of Nortel Enterprise is known, it's up to you to drive the fate of your Nortel-based infrastructure, as well as you communications...
Eastern Management Group asked open source PBX customers about their decision-making. In Part 1 of a two-part article, we learn that most open source...