This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
Companies have lost control of the customer experiences they’re trying to manage – which is bad for both the customer and the enterprise. Taking charge of customer experience management starts with...
When Avaya bought Nortel, they got a middleware platform that improves integration, especially in networks with multiple vendors' systems. So is the...
We've had customers start out asking for CPE but end up leasing a hosted solution. Then, we've had customers starting out demanding hosted but end up...
Before kissing TDM voice goodbye, make sure sellers keep their pricing and performance promises, and that you don't put your network or its economics...