AdobeStock_197186656.jpeg Image: Bojan - stock.adobe.com Team Collaboration Tools & Workspaces The AI-Free View from Enterprise Connect 2024 Denise MunroApril 25, 2024Three noteworthy, non-AI developments at the show are worth covering. Here they are.
Astricon 2011 Dave MichelsOctober 31, 2011Astricon started as a venue for developers to discuss how to make open source telephony more powerful. But the current show is much more than that.
Hosted Lync: Digging Deeper Matt BrunkOctober 31, 2011Is Lync really a "PBX Killer?" Lync could be the PBX's best friend.
What Is Your Marketing Department Promising Your Customers Over Social Media Outlets? Jeanne BayerlOctober 31, 2011Your social media strategy must factor in not just marketing outreach and monitoring, but it must also fully integrate your customer service...
Crime Comes to the Cloud Gary AudinOctober 31, 2011The cloud is an equal opportunity technology. Pay the bill and you're in. The criminal can mix in with a vast number of legitimate users.
How Self-Service Management Saves Money Eric KrapfOctober 27, 2011How automating voice mail passwords saves tons of time, and automating MACs saves tons of money.
IPA, iWD, CEBP, Workflow...Whatever You Call It Sheila McGee-SmithOctober 27, 2011Interactive Intelligence has been showcasing its customers at conferences over the past couple of weeks.
Can Enterprise UC Ever Be Ideal? Eric KrapfOctober 26, 2011For a communications system to be ideal, by definition it can’t be limited to one vendor's platform or one enterprise's boundaries.
Amazon to Apple: Check Dave MichelsOctober 26, 2011Amazon is likely the only near-term viable alternative to the iPad.
The UC Channel Challenge Jim BurtonOctober 25, 2011In short, the channel needs help, and the vendors that can help them navigate this transition will significantly improve their chance of success.
Show Me The ($59B) Money! A Surprise Behind the Curtain Marty ParkerOctober 25, 2011Vendor services, VARs, and OEMs are playing an ever-bigger role, and are making up more of the PBX market.
Internet Call Center Voice Quality: Good Enough? Gary AudinOctober 25, 2011When the call is free as with Skype, or cheap with Vonage, callers may accept slightly less call quality. But call center callers and agents need...
Automated Contextual Collaboration Bob EmmersonOctober 24, 2011Voice calls can be used as a trigger that ushers in content, relationships, and information. Content comes to callers, rather than callers pursuing...
Oracle Buys SaaS-based RightNow Sheila McGee-SmithOctober 24, 2011The $1.5 billion price tag represents a nice premium on a company with a $220 million annual revenue run rate.
Hosted Lync: Can You Do This? Matt BrunkOctober 24, 2011Lync compares favorably with other hosted services, and excels in areas like online help
What's the "Ideal" UC? Tom NolleOctober 24, 2011According to users, the heart of Ideal UC is a flexible "connection table", that represents things you can forward or transfer a call to.