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Companies have lost control of the customer experiences they’re trying to manage – which is bad for both the customer and the enterprise. Taking charge of customer experience management starts with...
It was great to hear not only Cisco execs like Vishakha Radia talk about the emphasis on tying in collaboration with business processes, but also to...
The cloud allows many startups to begin with little capital. This is both positive and negative for the enterprises that want to do business with the...
UC is complex, but by breaking down UC into a set of service categories, each with its own sub-services, defining them, and providing common service...