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Zoom

AI & Automation

No Jitter Roll: Zoom Launches Workforce Engagement Management Suite, Amazon and Anthropic Collaborate on Generative AI, IntelePeer Launches SmartOffice, and Ooma Partners with TouchTone for POTS Replacement

Matthew Vartabedian

September 29, 2023

Contact centers and AI led the news this week: Zoom launches its Workforce Engagement Management suite, Amazon and Anthropic collaborate on making generative AI available, IntelePeer launches...

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Image illustrating virtual scales of justice

AI & Automation

Relying on AI as a Core Business Component Brings Layers of Risk

Martha Buyer

September 14, 2023

Despite the vast volumes of data relied upon to generate responses to posted questions, the responses produced by AI are often incorrect. But that's...

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Image illustrating cybercrime taking place

Security

8x8 rolls out Omni Shield, a New SMS Fraud Prevention API

Zeus Kerravala

September 11, 2023

The solution offers a monitoring system for messaging, instantaneous fraud detection with real-time traffic analysis, and autoblocking features.

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Meetings

Farewell to BlueJeans

Irwin Lazar

September 11, 2023

BlueJeans, a Pioneer in video meetings, reaches end of life – and we can learn three significant things with its sunsetting.

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Image illustrating the connectivity of AI

AI & Automation

No Jitter Roll: Zoom Debuts AI Companion, Bandwidth Builds AIBridge with Partners, Genesys and Salesforce Team Up

Matthew Vartabedian

September 08, 2023

This week, Zoom debuts its generative AI assistant; Bandwidth Builds AIBridge with partners Google and Cognigy; Genesys and Salesforce partner on CX...

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AI & Automation

Humans Remain a Vital Part of the AI Equation; Cloud Providers Are Using AI in Their Marketplace Battles

Matthew Vartabedian

September 08, 2023

The Voice & AI show kicked off this week in Washington, DC, this week, and one speaker stressed the importance of remembering that AI will be...

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Image illustrating how artificial intelligence integrates with other systems

AI & Automation

Time to Consider AI Costs?

Eric Krapf

September 07, 2023

What's the one thing that's been ignored in many conversations about the type and scope of AI technology a company may want? The cost.

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CCaaS

Genesys and Salesforce Take Service Cloud Voice Integration To a New Level

Sheila McGee-Smith

September 06, 2023

The CCaaS and CRM powerhouses will use their partnership to allow companies to leverage the best that both companies have to offer in data management...

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Endpoints

Mitel Keeps the DECT Innovation Train Running

Zeus Kerravala

September 05, 2023

The company's new handsets target different markets, from professional use in business and healthcare to more rigorous environments.

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Messaging

Google, Mio Team up for Chat Interoperability

Dave Michels

September 04, 2023

With this team-up, Mio has recognized enterprises' need for interoperability among messaging platforms and positioned itself as a Rosetta stone of...

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Image illustrating the flags of the European Union

AI & Automation

No Jitter Roll: There's no EU in Teams, Microsoft rolls out Bing Chat Enterprise, OpenAI Intros ChatGPT Enterprise, and Google's Duet AI for Workspace Enters the Stage

Matthew Vartabedian

September 01, 2023

In the news this week: There's no EU in Teams as Microsoft Unbundles it from Office; Microsoft rolls out ChatGPT-powered Bing Chat Enterprise; OpenAI...

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Image illustrating high-tech greenhouses

SD-WAN

How Nature Fresh Farms Used SD-WAN To Transform Business Operations

Zeus Kerravala

September 01, 2023

How this international grower reaped the benefits of SD-WAN, from optimized bandwidth usage to the integration of 5G-enabled robots.

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AI & Automation

Can Users Keep Up with Generative AI?

Eric Krapf

September 01, 2023

AI technology is moving fast right now, but how quickly will companies and customers be willing and able to keep up with it?

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Future of Work

How to Return to the Office and Work from Home at the Same Time

Dave Michels

August 31, 2023

In an era of increasing weather-related volatility, one way to draw workers back to the office – and improve operational efficiencies -- might be to...

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AI & Automation

Conversations in Collaboration: Cognigy’s Philipp Heltewig on Orchestrating Generative AI’s Role in the Contact Center

Matthew Vartabedian

August 30, 2023

Cognigy’s CEO and cofounder on the bearing generative AI has for Cognigy’s AI platform, and how his company’s approaching the incorporation and use...

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CCaaS

A Roadmap for Selecting the Right CCaaS Vendor

Diane Myers

August 29, 2023

The CCaaS market is highly competitive and it can be overwhelming to choose among the options. Here's how to start assessing the cloud platforms.

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