AI_2CND889_71922.jpg Image: Pitinan Piyavatin - Alamy Stock Photo AI & Automation Where Does AI Go From Here? Irwin LazarApril 23, 2024The AI hype must translate into demonstrable business benefits.
Onavo: Beating the Man When It Comes to Wireless Data Usage Matt BrunkMarch 05, 2012A startup claims its app can reduce a user's cellular data consumption by as much as 80%.
New Rules in Robocalling Martha BuyerMarch 02, 2012The new rules are much more inclusive, and should make it easier for outbound call centers to manage what was once a crazy quilt of rules and...
Getting Tough on Counterfeit Parts Gary AudinMarch 02, 2012The Federal Government is getting serious about counterfeit components in Department of Defense (DoD) systems.
Companies are Looking at Hosted, Managed and Virtual Solutions for UCC Melanie TurekMarch 01, 2012Frost & Sullivan also found that, in the overall UCC market, penetration is expected to nearly double in the next few years--yet almost one-fifth...
Innovation Showcase 2012 Announced Dave MichelsMarch 01, 2012The Innovation Showcase identifies and highlights some up and coming companies that are creating solutions to improve enterprise communications.
Is Lync Really that Simple? Kevin KiellerFebruary 29, 2012Knowledge, experience, and detailed planning are necessary to prevent your Lync implementation from becoming excessively complex.
"Rakamai" Makes the Cloud Work Better Zeus KerravalaFebruary 29, 2012A Riverbed-Akamai partnership will help accelerate applications across the public Internet and private networks.
At Enterprise Connect: 3 Different Takes on UC RFPs Eric KrapfFebruary 28, 2012You'll be able to make an apples-to-apples comparison of UC with and without a PBX, and from a hosted model.
Video Impact on the Network Terry SlatteryFebruary 28, 2012How does your network react to the increasing using of video? What are you doing to understand the sources of video so that you can prioritize them?
ShoreTel and M5: 10 Talking Points Dave MichelsFebruary 27, 2012There are some big issues here, but all in all it was an astute move for ShoreTel and M5. It should also provide some interesting responses from...
State of Security Report, 2011 Gary AudinFebruary 27, 2012Mobile and cloud attacks are on the rise; spam is abating (but not completely).
Panasonic Banks on Smart Desk Phone Matt BrunkFebruary 27, 2012This phone has the potential of being a huge hit for the hosted space, allowing them to capture SMBs that need a working phone along with security/...
A New Conversation but (Happily) the Same Old Genesys Sheila McGee-SmithFebruary 27, 2012Plan A is to build Genesys into a strong, independent company. The ultimate goal would be an IPO--a second one for Genesys.
Dave Yedwab, Industry Analyst, Passes Fred KnightFebruary 24, 2012Dave was smart and funny, but above all else he was considerate, a gentle man and a gentleman.
Whither the Call Center? Irwin LazarFebruary 24, 2012Amid the rise of new channels, many organizations are struggling to create a consistent and coherent strategy for customer engagement.