Post Archive



January 2018

Avaya Has 'Spoken'

Sheila McGee-Smith | January 31, 2018 |
Acquisition of BPO cloud partner gives Avaya CCaaS platform and accelerated path to integration.

Lessons Learned from the Northern California Wildfires

Art Yonemoto | January 31, 2018 |
While we all hope for no disasters, we know this is unrealistic. But most disasters are predictable, which means you can prepare.

Avaya Updates Contact Center, UC Portfolios

Beth Schultz | January 31, 2018 |
Intends to "leave no customer behind" as it evolves its product lines for an intelligent, cloud-based experience.

Getting a Handle on Team Collaboration

Eric Krapf | January 31, 2018 |
It’s still early days, so you have a chance to get ahead of this technology trend. But you have to be proactive.

Entering Avaya's New Endpoints Era

Alaa Saayed | January 30, 2018 |
Avaya communications endpoints team talks strategy now that the company has emerged from Chapter 11.

Muni Wi-Fi Metastasizes

Michael Finneran | January 30, 2018 |
Feds to take over 5G networks? How preposterous can we get?

Avaya: Think Cloud... & Blockchain, IoT, and AI

Beth Schultz | January 30, 2018 |
Avaya executives describe the pillars of its future in opening addresses at Avaya Engage.

Avaya Fuels Digital Transformation Plans

Zeus Kerravala | January 30, 2018 |
Acquires cloud contact center provider Spoken for platform on which it can build a differentiated customer experience.

Cloud Communications Poised for Expansion Through 2021

Michelle Burbick | January 29, 2018 |
Digital transformation projects will continue to accelerate the evolution of cloud communications.

Microsoft Teams Capabilities Continue to Expand

Kevin Kieller | January 29, 2018 |
Step by step, Microsoft works to evolve Teams into the ultimate collaboration hub.

SIP: Looking Behind the Curtain

Andrew Prokop | January 29, 2018 |
Take a close look at SIP at Enterprise Connect 2018.

Metaswitch to Enable Multi-Persona Mobility

Beth Schultz | January 29, 2018 |
New product family also will support group collaboration for small businesses.

Culture Trumps Technology

Erin Leary | January 29, 2018 |
A travel misadventure serves as a reminder of how important getting people and processes in sync is to technology success.

No Jitter Roll: Five for Friday

Michelle Burbick | January 26, 2018 |
A look at five UC-related product announcements this week in enterprise communications

Building Resilience Against Distributed Threats

Gary Audin | January 26, 2018 |
Enterprises need to exercise vigilance in protecting their networks from botnets.

Avaya Users: From Contingencies to Strategic Planning

Stephen Leaden | January 26, 2018 |
This is an interesting and excellent time to be an enterprise customer.

Enterprise WLAN: Time to Evict Legacy "B"

Matt Brunk | January 26, 2018 |
A case in point on why you need to ditch 802.11b for your wireless networks

Net Neutrality: Taking the Battle to Consumers

Martha Buyer | January 25, 2018 |
Proponents red and blue, at state and federal levels, are gunning for the FCC on behalf of their constituents.

Navigating from Skype for Business to Teams

Irwin Lazar | January 25, 2018 |
Here are some tips for successfully evaluating Microsoft Teams and determining your migration strategy.

Investigating Microsoft Teams

Tom Brannen | January 24, 2018 |
Could this be the communications application we have been looking for?

August 8, 2018

Artificial intelligence (AI) is becoming a reality for your contact center. But to turn the promise of AI into practical reality, there are a couple of prerequisites: Moving to the cloud and integr

June 20, 2018

Your enterprise may have adopted SIP Trunks, but are you up to date on how the latest technology is driving evolution in approaches?

In this webinar, youll learn how the new generation of SI

June 6, 2018

The two largest strategic vendors-Cisco and Microsoft-have been busy making changes to their enterprise communications roadmaps, incorporating collaboration applications as fundamental components.

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.