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Companies have lost control of the customer experiences they’re trying to manage – which is bad for both the customer and the enterprise. Taking charge of customer experience management starts with...
NICE and CallMiner expand generative AI capabilities, Unifed Office offers sentiment analysis, RingCentral ups its RingCX game while others offer new...
Our analysts will be presenting multiple sessions delving into challenges and opportunities the post-pandemic work environment presents for employees...
How to cultivate and encourage ambition, how to mentor and how to build a succession plan for all, how to build an equity strategy – these are just a...