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Companies have lost control of the customer experiences they’re trying to manage – which is bad for both the customer and the enterprise. Taking charge of customer experience management starts with...
Microsoft and Avaya square off over the issue of interoperability in the show's first general session. Alcatel-Lucent, Cisco, IBM and HP mixed it up...
Surprising (to me, at least) is the number of companies that say social media was introduced to the organization not by employees, but by management...