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Companies have lost control of the customer experiences they’re trying to manage – which is bad for both the customer and the enterprise. Taking charge of customer experience management starts with...
Having faith in a new technology cannot be part of your business plan. Assume that the hyped material will have left out the down side. Remember, the...
Microsoft has made major strides toward improving Communications Server 14, and the market may be ready to finally consider CS 14 "good enough" as a...
For far too long the mobile operators have gotten away with delivering enterprise services that lack any imagination--providing the same service that...