Posts

No Jitter is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Microsoft_Keynote.jpg

Nicole Herskowitz, GM of Microsoft Teams, shared an update to Teams Phone at Enterprise Connect.

Unified Communications & Collaboration

EC21 Keynote: Microsoft Shines Spotlight on Voice Services

Ryan Daily

September 27, 2021

Microsoft Teams GM shared an update to Teams Phone, including spam identification and a SIP gateway service, and new webinar capabilities at Enterprise Connect.

AdobeStock_235097303.jpeg

AI & Automation

AI & Trust: It’s Complicated

Martha Buyer

July 22, 2021

In a recent report, NIST identifies nine factors it deems necessary to create or support user trust when AI is in action. I add another.

AdobeStock_246194501.jpeg

Concept illustration of omnichannel cloud contact center

CCaaS

Frost & Sullivan Names Top Enterprise Cloud Contact Center Providers

Tricia Reynolds, Genesys

July 22, 2021

If you’re considering transitioning your enterprise contact center to the cloud or a hybrid model, this report is a good place to start.

Salesforce_AdobeStock_285387368_Editorial_Use_Only_72121.jpeg

Team Collaboration Tools & Workspaces

Salesforce Closes Slack Acquisition, Tees Up More to Come

Ryan Daily

July 21, 2021

Talks up the idea of the “digital HQ,” leaving details for another day.

Workspace_AdobeStock_377955340_72121.jpeg

Employee Experience

Workspace Wednesday: A Recipe to Boost Employee Experience

Ryan Daily

July 21, 2021

An effective employee experience strategy has many components, but leadership, the right technology, and employee empathy are key among them.

MarekPhotoDesign.com__AdobeStock_379518024.jpeg

UCaaS

UCaaS Pricing: Are Consumption-based Models a Con?

Dave Mailer

July 21, 2021

If you are not careful, consumption-based models can end up costing more than traditional capex-based options! Here’s how to make sure they work for...

Artem__AdobeStock_190277209.jpeg

Contact Center & Customer Experience

A Guide to Understanding the Omnichannel CX

Jeff Gallino, CallMiner

July 21, 2021

Three best practices for organizations looking to create omnichannel customer experiences that meet the high expectations of today's digital consumers