Kerravala_Meyercord.png Enterprise Networking 5 Things You Probably Don’t Know About Extreme Networks Zeus KerravalaMay 17, 2019The company, whose existence was being questioned just a few years ago, has risen from the proverbial ashes.
UCaaS RingCentral Boosts Openness, High Availability Beth SchultzMarch 14, 2019Two product releases show the company's focus on key development areas.
CounterPath's Bria Teams Pro.png UCaaS CounterPath Continues Journey to Full Collaboration Beth SchultzMarch 13, 2019A new Pro edition of its Bria Teams solution adds dedicated virtual meeting rooms and other collaboration functions for SMEs.
Smart_calls_774.png AI & Automation Voximplant Gets Smart About Calling Michelle BurbickMarch 13, 2019Company upgrades Smartcalls for end-to-end call processing automation.
contactcenter_agent_774.png Contact Center & Customer Experience Contact Center: More Options, More Complexity, More Confusion Cheryl HelmMarch 13, 2019If all vendor technologies have their positives and negatives, how does your enterprise find the solution that's right for you?
NoJitter_911-Enterprise (2).png E-911 What Enterprises Need to Know About 9-1-1 BandwidthMarch 13, 20199-1-1 is constantly evolving, and can be a lot to keep up with. Get help from the experts.
AI & Speech Technologies Otter.ai Has a Meeting Assistant for Your Team Beth SchultzMarch 12, 2019Company elevates real-time voice transcription service with enterprise version for getting more out of team conversations.
EC_Showcase.png Enterprise Connect And Action! ...able Analytics at EC19 Dave MichelsMarch 12, 2019The results are in, and we have an exciting Innovation Showcase on tap this year at Enterprise Connect.
CCaaS Thrio: Third Time, Third Charm Sheila McGee-SmithMarch 12, 2019This new venture, from serial entrepreneurs and CCaaS pioneers, aims to set the bar for AI-powered cloud contact centers.
users.jpg User Adoption & Training User Adoption: The Importance of a Good Plan Blair PleasantMarch 12, 2019Getting the most out of your UCC investment requires more than simply making the technology work.
WomenKeynoters_774.png Women in Communications Shining a Light on Women in Communications Michelle BurbickMarch 11, 2019Three Enterprise Connect keynoters speak out on their experiences being women executives in a male-dominated field.
huddle_room.jpg Video Collaboration & A/V Insights into the Video-First Enterprise Dave MichelsMarch 11, 2019Expect plenty of video conferencing news at Enterprise Connect 2019.
Zeus_AI.jpg AI & Automation AI in the Contact Center: Improving the Human Touch Zeus KerravalaMarch 11, 2019No matter how smart machines are, business-to-customer interactions still require the human touch.
CX_Pitfalls-1024x683.jpg Contact Center & Customer Experience Avoid These 3 Mistakes to Win at CX Michelle Burrows, SerenovaMarch 11, 2019Contact centers that stay clear of these traps are at a clear advantage.
UCaaS Hosted PBX Prices: How Much Should You Pay? John MaloneMarch 08, 2019The Eastern Management Group UCaaS price model shows the average price for well-featured configuration is $37.20 per seat.
DigitalTransformation_projects_774.png Digital Transformation Digital Transformation Challenges Exposed Gary AudinMarch 08, 2019Challenges will vary based on the industry, organization size, what the organization already has installed, resources available, and budget.
