AdobeStock_195984084.jpeg Image: ronstik - stock.adobe.com Organization & Management IT: Managing Choice, Change, Careers in 2020 Jon ArnoldDecember 10, 2019With IT's ever-changing role in the enterprise, what will decision-makers need to work on to stay informed in the new year?
CallMiner_WhitepaperImage_SP_774.png Sponsored Content Text & Speech Analytics: Different Models for Different Use Cases October 01, 2019Dispelling the myth that out-of-the-box text analytics tools work the same on spoken conversations as they do on written words
BICS_CSimage_SP_774.png Sponsored Content Addressing the Threat of Cloud Communications Fraud October 01, 2019Exploring the growing threat of cloud communications fraud and how enterprises can effectively address the risk.
network-3396348_1920.jpg UCaaS Selling UCaaS: Never Been Easier, or Harder Jon ArnoldOctober 01, 2019As UCaaS demand increases, providers are split on how best to deliver their service, either by channel partners or directly selling to end users.
New GTM video first group meeting.png Meetings GoToMeeting Prepares ‘UCC Next Step,’ Revamps Experience Ryan DailyOctober 01, 2019As video conferencing becomes ever more commonplace, platforms like GoToMeeting are releasing revamped experiences for diverse workforces and...
Ribbon_PP_network edge Orchestration_774.png Sponsored Content Network Edge Orchestration for Microsoft Teams October 01, 2019In this whitepaper, learn how using Microsoft's UCaaS to make phone calls is fundamentally different from on-premises PBX implementations.
Ribbon_PP_Pure IP Case Study_774.png Sponsored Content Pure IP Case Study October 01, 2019This case study covers how one communications service provider is providing Direct Routing services to international Microsoft Teams customers.
Ribbon_PP_transition to microsoft teams_774.png Sponsored Content Transition to Microsoft Teams October 01, 2019In this whitepaper, learn how calls are handled differently with Teams from your current PBX, including Skype for Business and third-party PBXs.
Ribbon_PP_providing service assurance_774.png Sponsored Content Providing Service Assurance for Microsoft Teams Customers October 01, 2019This solution brief shares simple steps to enhancing the quality of Teams Calling, resulting in happier customers and lower support costs.
rating-4431148_1920.jpg Contact Center & Customer Experience Why You Need to Care About CX of Connected Consumers Blair PleasantSeptember 30, 2019Today, enterprises are distinguishing themselves with personal, robust customer experiences. But can it be too much?
internet-3563638_1920.jpg Vendor News No Jitter Roll: Five for Friday Ryan DailySeptember 27, 2019A look at the latest news coming from Cisco, Salesforce, Avaya, NextPlane, and Serviceaide.
wifi-1371030_1280.jpg Mobility CBRS: A Threat to Wi-Fi? Gary AudinSeptember 27, 2019Have enterprises unjustly dismissed Citizens Broadband Radio Service in favor of Wi-Fi?
network-2002812_1920.jpg SD-WAN The SD-WAN Connection: A Cloud Friendly Approach Ryan DailySeptember 26, 2019As cloud computing changes the traditional flow of traffic, SD-WAN solutions, like Aryaka's HybridWAN, allow enterprises to develop a proactive "...
cloud-computing-1989339_1280.png Cloud Communications Are We Heading for Cloud in a Box? Tom NolleSeptember 26, 2019As the cloud craze continues, enterprises are looking for simplified "in a box" cloud solutions to address their communication and collaboration...
networks-3017395_1920.jpg User Adoption & Training 6 Reasons Why End Users Are Crucial to Needs Analyses Melissa SwartzSeptember 25, 2019End user adoption starts with end user involvement. A needs analysis is critical if you want to avoid spending money on extraneous technology.
cell-phone-690192_1920.jpg Monitoring, Management and Security UC Security Strategy: Understanding SIM Swapping Attacks Sorell SlaymakerSeptember 25, 2019Understanding how SIM swapping attacks happen is the first step in devising a strategy against them.