Posts | Page 10 | Insight for the Connected Enterprise

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Decisions

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Organization & Management

IT: Managing Choice, Change, Careers in 2020

December 10, 2019

With IT's ever-changing role in the enterprise, what will decision-makers need to work on to stay informed in the new year?

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Speech analytics - CallMiner - SP

Sponsored Content

Text & Speech Analytics: Different Models for Different Use Cases

October 01, 2019

Dispelling the myth that out-of-the-box text analytics tools work the same on spoken conversations as they do on written words

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Cloud Comms Fraud - SP

Sponsored Content

Addressing the Threat of Cloud Communications Fraud

October 01, 2019

Exploring the growing threat of cloud communications fraud and how enterprises can effectively address the risk.

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Selling UCaaS: Never Been Easier, or Harder

October 01, 2019

As UCaaS demand increases, providers are split on how best to deliver their service, either by channel partners or directly selling to end users.

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People using GoToMeeting

GoToMeeting Prepares ‘UCC Next Step,’ Revamps Experience

October 01, 2019

As video conferencing becomes ever more commonplace, platforms like GoToMeeting are releasing revamped experiences for diverse workforces and...

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Network Edge Orchestration - SP

Sponsored Content

Network Edge Orchestration for Microsoft Teams

October 01, 2019

In this whitepaper, learn how using Microsoft's UCaaS to make phone calls is fundamentally different from on-premises PBX implementations.

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Pure IP Case Study - SP

Sponsored Content

Pure IP Case Study

October 01, 2019

This case study covers how one communications service provider is providing Direct Routing services to international Microsoft Teams customers.

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Transition to Microsoft Teams - SP

Sponsored Content

Transition to Microsoft Teams

October 01, 2019

In this whitepaper, learn how calls are handled differently with Teams from your current PBX, including Skype for Business and third-party PBXs.

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Providing Service Assurance - SP

Sponsored Content

Providing Service Assurance for Microsoft Teams Customers

October 01, 2019

This solution brief shares simple steps to enhancing the quality of Teams Calling, resulting in happier customers and lower support costs.

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Contact Center & Customer Experience

Why You Need to Care About CX of Connected Consumers

September 30, 2019

Today, enterprises are distinguishing themselves with personal, robust customer experiences. But can it be too much?

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Computer interaction

No Jitter Roll: Five for Friday

September 27, 2019

A look at the latest news coming from Cisco, Salesforce, Avaya, NextPlane, and Serviceaide.

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Wi-Fi icon

CBRS: A Threat to Wi-Fi?

September 27, 2019

Have enterprises unjustly dismissed Citizens Broadband Radio Service in favor of Wi-Fi?

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The SD-WAN Connection: A Cloud Friendly Approach

September 26, 2019

As cloud computing changes the traditional flow of traffic, SD-WAN solutions, like Aryaka's HybridWAN, allow enterprises to develop a proactive "...

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Cloud Communications

Are We Heading for Cloud in a Box?

September 26, 2019

As the cloud craze continues, enterprises are looking for simplified "in a box" cloud solutions to address their communication and collaboration...

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A selection user

User Adoption & Training

6 Reasons Why End Users Are Crucial to Needs Analyses

September 25, 2019

End user adoption starts with end user involvement. A needs analysis is critical if you want to avoid spending money on extraneous technology.

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Monitoring, Management and Security

UC Security Strategy: Understanding SIM Swapping Attacks

Sorell Slaymaker

September 25, 2019

Understanding how SIM swapping attacks happen is the first step in devising a strategy against them.

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