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Team Collaboration Tools & Workspaces

Workforce Management: More Important Than Ever

August 07, 2020

WFM has evolved, learn how it can efficiently track agent activity and productivity, from an industry expert.

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Photo showing hand off of torch from one CEO to the next

Vonage CEO Masarek Steps Down, Dell Exec Takes on Role

June 09, 2020

Masarek has reshaped the company into a real contender for enterprise UCaaS, CPaaS, and CCaaS business, and now he bows out as the company heads into...

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A security lock

Video Collaboration & A/V

Ease of Use vs. Security: The Zoom Conundrum

June 08, 2020

Zoom has made a series of changes recently, but did security trump ease of use?

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Unified Communications

Finding Your Purpose During COVID-19

June 08, 2020

State of mind affects your ability to uncover growth opportunities—learn how to remain strong and avoid financial ruin.

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Team Collaboration Tools & Workspaces

Slack, AWS Team on Collaboration

June 05, 2020

With the partnership, AWS can become Slack’s biggest client, but will AWS employees actually use it?

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pause and reflect

Contact Center & Customer Experience

No Jitter Roll: Moment of Reflection, WFH Offerings

June 05, 2020

The latest news from Cisco, Comcast Business, Poly, and Crestron.

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A video meeting graphic

Team Collaboration Tools & Workspaces

Measuring the Quality of Collaboration Sessions

June 05, 2020

With the surge in collaboration traffic, how can enterprises ensure that their sessions have the highest possible quality.

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Cloud Communications

Enterprise Considerations for Carrier Grade SIP Trunking

June 04, 2020

Before implementing new SIP trunking give thought to global carriers, point of presence, and customer best practices.

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technology battle

Unified Communications & Collaboration

The Looming Zoom vs. Teams UcaaS Phone Battle

June 04, 2020

Both can’t wait to be king of the enterprise. Take these crucial considerations into account when choosing the right provider for your organization.

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What if spelled in blocks

What if Carriers Operated like Amazon?

June 03, 2020

Imagine a world where it didn’t take 60 days to deliver a data circuit or two weeks to ship a configured phone

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Contact Center & Customer Experience

Return to the Office. Now What?

June 03, 2020

Consider these 11 criteria when preparing for re-entry to the physical workplace.

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Illustration of wave of sound in radio Wi-Fi transmission

Spectrum Explosion to Fuel Fresh Wave of Wireless Innovation

Michael Finneran

June 02, 2020

Businesspeople should be smarter about the wireless opportunity this time around, not falling into the trap of the wireless martyrs that have...

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Photo of customers under magnifying glass

Customer Experience

Customer Engagement Platform: the New CRM

June 02, 2020

CEPs can support the omnichannel journey whereas CRM apps can’t; participate in an upcoming Omdia Universe study on CEPs and share your evaluations.

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Unified Communications

UC with No Strings Attached

June 01, 2020

A new hardware device enables a small business to leverage a fixed wireless connection for its data and UCaaS needs.

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accounting

Contact Center & Customer Experience

Accounting Firm Adds Crunch with Vonage Cloud

June 01, 2020

Vonage CCaaS platform provides the deep Salesforce integration the company sought for its next-generation cloud move.

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Looking at a contract

Organization & Management

Managing Force Majeure Clauses: Fine Print Does Matter

May 29, 2020

Force majeure provisions might provide some relief when services go down, but it's seldom that simple

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