Post Archive



June 2016

The Cloud Contained

Matt Brunk | July 01, 2016 |
The ThreatStop DNS firewall protects cloud workloads and stops threats from hitting the premises network.

Enterprise WAN Evolves to Service Model

Gary Audin | July 01, 2016 |
The static legacy WAN configuration is becoming a thing of the past.

Cisco, IBM Team to Bring Intelligence to Enterprise Collaboration

Michelle Burbick | June 30, 2016 |
The pair of tech giants will integrate their cloud-based collaboration solutions, and 'infuse' all with the cognitive computing power of IBM Watson.

Know Your Skype for Business Hybrid Options

Brian Riggs | June 30, 2016 |
Getting all your business comms services from the Office 365 cloud, via Skype for Business Online, is a powerful, if not always practical, proposition.

Ready for the Communications Gold Rush?

Lantre Barr | June 30, 2016 |
Companies like Twilio, Vonage's Nexmo, and Cisco's Tropo have staked their claims, innovative communications API portfolios at the ready.

Cisco to Lend Hand in Locking Cloud Down

Zeus Kerravala | June 29, 2016 |
With acquisition of cloud access security broker CloudLock, Cisco aims to give IT way to enforce security policies around cloud services, including UCaaS.

Mobile Security Moves On Up

Michael Finneran | June 29, 2016 |
The problem of mobile security is not solved, but we have at least reached the point where it is solvable.

Mobile UC Gets a Second Life

Jim Burton | June 28, 2016 |
Opportunity stems from Apple's recent decision to open key elements of the iPhone dialer interface to VoIP providers.

CPaaS Oligarchy in the Making?

Beth Schultz | June 28, 2016 |
CEO Alan Masarek shares his insight on Vonage's cloud communications strategy, perspective on the communications API opportunity, and more.

Give Us All Your Email: Why Team Chat Will Rule

Irwin Lazar | June 28, 2016 |
Chalk me down as a believer. After nearly six months of using a team chat app, I'm hooked, and I never want to go back to email.

Getting Hands-On with Avaya Breeze Engagement Designer

Andrew Prokop | June 27, 2016 |
If I can get functionality, power, and ease of use in the same package, I'd be a fool to look the other way.

Cisco Tetration Analytics: the What & Why for Communications

Zeus Kerravala | June 27, 2016 |
Goal is to provide deep infrastructure insight so IT can quickly identify issues and get to root causes, and run what-if scenarios in advance of deployment.

Changing MSP Landscape: Automation on the Rise

Darc Rasmussen | June 27, 2016 |
In the second of a two-part series on the managed service provider transformation mandate, we explore the benefits of automated management.

Shadow UC&C Grows Out of Control

Gary Audin | June 24, 2016 |
But there are ways for IT to reign in users and gain back control.

Adtran Aims to Ease IT Cash Flow

Matt Brunk | June 24, 2016 |
A new subscription plan for managed services providers is meant to help businesses offload infrastructure-related capex costs

Catching Up on Facebook at Work

Beth Schultz | June 23, 2016 |
Monica Adractas, Facebook's director, Americas, Facebook at Work, gives us the lowdown on where the product is now and where it'll be going.

Twilio Goes Public, Celebrates Developers

Michelle Burbick | June 23, 2016 |
Twilio sets IPO pricing, rings the opening bell at the New York Stock Exchange, and kicks off its IPO with a live coding event.

Changing MSP Landscape: Labor Arbitrage No More

Darc Rasmussen | June 23, 2016 |
The first of a two-part series exploring why throwing more manpower at problem resolution no longer works for managed service providers

What a Virtual Network Looks Like: Planning

Tom Nolle | June 23, 2016 |
Virtual networks make things easier for the user at the planning level... at least in theory.

RingCentral Deepens Ties With Google

Beth Schultz | June 22, 2016 |
To accelerate adoption of cloud communications as part of Google Apps for Work, RingCentral announces new product bundle and channel partner.

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice depl

August 29, 2018

Moving your voice services to the cloud introduces new challenges for 9-1-1 services. These include the need to serve multiple locations, and the increased mobility that comes with having a phone t

August 8, 2018

Artificial intelligence (AI) is becoming a reality for your contact center. But to turn the promise of AI into practical reality, there are a couple of prerequisites: Moving to the cloud and integr

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.