Post Archive



November 2015

LiveOps Splits, Private Equity Buys Contact Center SaaS Business

Sheila McGee-Smith | December 01, 2015 |
The LiveOps Cloud Contact Center business will focus on speeding development of the next-generation platform, CXEngage.

Goodbye UC Summit, Hello BC Summit

Blair Pleasant | December 01, 2015 |
Themes such as user adoption, mobility, cloud communications, and the business communications mandate surfaced at UCStrategies' annual summit.

Success With Skype: Building a Cloud PBX Using new E5 CAL

Kevin Kieller | November 30, 2015 |
This latest in a series exploring how to succeed with Skype for Business takes a look at Microsoft's new cloud communication services and pricing.

Securing from the App Level

Andrew Prokop | November 30, 2015 |
A look at holistic mobile app security from Mocana.

IoT: Different Visions, Different Truths

Tom Nolle | November 30, 2015 |
If a real, IT-oriented Internet of Things model deploys, it will change everything about how we work and live, and change every technology decision we make.

OTT Messaging Apps Struggle for Dominance

Michelle Burbick | November 27, 2015 |
A tyntec survey explores what is holding messaging apps back from becoming the dominant form of mobile interaction.

Mitel's Mobile-First Strategy Just Might Work

Tom Brannen | November 25, 2015 |
Could a truly seamless mobile UC experience be on the horizon?

Cloud Comms Providers Carve Out Their Niches

Beth Schultz | November 25, 2015 |
Corvisa strengthens global presence while ThinkingPhones buys its way into group collaboration and team workspaces.

2016 Innovation Showcase: Seeking Enterprise Mobility

Dave Michels | November 24, 2015 |
The Enterprise Connect 2016 Innovation Showcase will highlight new, compelling solutions for enabling enterprise mobility.

NG911: WebRTC to the Rescue

Chris Vitek | November 24, 2015 |
While 911 upgrades are mired in indecision, budget deficiencies, and political squabbles, WebRTC can help flip the switch on emergency communications services.

Dramatic Shift Coming for Hosted PBX Purchasing

John Malone | November 24, 2015 |
Hosted PBX vendors will overhaul their routes to market as current hosted PBX channel strategies face off against best practices. Customers need to keep watch.

Genband, SAP Team on Real-Time Comms

Michelle Burbick | November 23, 2015 |
SAP to resell Genband’s Kandy as the SAP Real-Time Communicator Web application, enable companies to integrate communications within their customer engagement workflows.

Bringing the Phone Number to the Cloud

Sacha Nacar | November 23, 2015 |
With some work, the phone number can be made more dynamic and more intelligent -- before it is finally eclipsed.

An Introduction to Avaya Engagement Call Control Web Services

Andrew Prokop | November 23, 2015 |
Like Cisco, Avaya has adopted its own API attitude -- and it's worth talking about.

Cisco to Strengthen Collaboration Position with Acano Acquisition

Zeus Kerravala | November 20, 2015 |
Acano's technology will advance Cisco's mission of being able to deliver video to any screen, on any device, regardless of the protocol.

Are You New to IoT?

Gary Audin | November 20, 2015 |
What is the Internet of Things really? Is this all new?

NFV Not New, But Evolving

Matt Brunk | November 20, 2015 |
CenturyLink gains cloud control, operational efficiency, and comprehensive security via a virtualized services overlay.

Unify Square Shares 5 Skype for Business Predictions

Beth Schultz | November 19, 2015 |
Assuming Microsoft's Skype for Business plans and promises come to fruition, watch for aggressive adoption and widespread impact.

Cisco's Rowan Trollope Makes 'Spark' Fly

Dave Michels | November 19, 2015 |
Cisco's Collaboration head shares his perspective on bringing "delightful, magical" experiences to workplace collaboration.

Customer Engagement: Get it by the Drink or the Gulp

Brent Kelly | November 19, 2015 |
AT&T and Masergy offer pay-for-use WebRTC APIs and services good for supporting engagement on customer-facing websites.

Enterprise Connect Orlando 2018
March 12-15 | Orlando, FL

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January 24, 2018

Communications, collaboration, and contact center systems are all being delivered from the cloud, to more enterprises each year. With the cloud growing in strategic importance, the question is what

December 13, 2017

The two major vendors in the Unified Communications space, Cisco and Microsoft, are both strongly promoting their cloud UC deployments. If cloud UC is on your enterprises roadmap, but you dont want

November 29, 2017

As video conferencing use rises in the enterprise, businesses are looking for ways to bring this technology out of traditional conference room and make it more broadly accessible. That's made the h

December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.