Post Archive



May 2015

Cloud Economics or Flexibility?

Gary Audin | May 29, 2015 |
The cost of cloud can be attractive, but that might not be the real draw.

Fluke Networks Offers 'TruView' Into the Cloud

Matt Brunk | May 29, 2015 |
This SaaS offering provides real-time monitoring of cloud applications, platforms, and infrastructure.

Avaya Acquires Esna

Dave Michels | May 28, 2015 |
The company gains respected cloud integration platform, with eye toward facilitating communications-enabled business processes and applications.

Masergy Adds WebRTC to UCaaS Array

Beth Schultz | May 28, 2015 |
The MSP targets Web sales and support organizations with its first browser-based, communications-enabled Virtual Automated Attendant.

Is the Internet the Model for 'Everynet?'

Tom Nolle | May 27, 2015 |
Perhaps it's time to set aside the Internet model and instead look to a model of networking based on SDN and NFV.

Call Centers Need to Live in the Now

Barbara Grothe | May 27, 2015 |
In today's fast-paced, multitasking, busy world, customers don't want to deal with '80s-era call center processes.

Mitel's Strategy: Mavenir… and Beyond

Eric Krapf | May 27, 2015 |
CEO Rich McBee discusses the "natural fit" between Mitel and Mavenir and indicates additional targets may be in his sights for cloud, contact center, and mobility.

Fuze Nabs LiveMinutes for Collaboration Oomph

Beth Schultz | May 26, 2015 |
Merged company aims to take team collaboration to the next level.

Ancient Modern Communications

Andrew Prokop | May 26, 2015 |
Even something as newfangled as SIP carries with it the mustiness of ancient times.

UC: To Integrate or Consolidate?

Irwin Lazar | May 26, 2015 |
As they look to simplify the user experience while reducing costs, many enterprises ultimately will seek single-vendor solutions.

Developing Tools to Support IoT

Gary Audin | May 22, 2015 |
Konekt CEO Ben Forgan shares insight into developer toolkits and why they are necessary for IoT applications.

Network Testing the Fluke Way

Matt Brunk | May 22, 2015 |
Fluke Networks delivers a feature-rich Tier 1 tool that helps identify and isolate network infrastructure issues within minutes.

ABM Cleans Up on UC&C with Skype for Business

Beth Schultz | May 21, 2015 |
This global facilities solutions provider already has 2,000 employees on the latest Microsoft communications platform. Here's a look at why.

Five9, inContact Releases Target Salesforce, UX

Sheila McGee-Smith | May 21, 2015 |
Back-to-back releases from these two cloud-only contact center providers hit on two market trends.

Signaling a Single Developer Platform for Communications

Michelle Burbick | May 20, 2015 |
Twilio announced the expansion of its IP product line in its pursuit of becoming the single developer platform for communications.

Avoiding Entropy in Technology Projects

Elizabeth (Beth) English | May 20, 2015 |
Can disorder be avoided or at least reduced, after the consulting team leaves? We think so.

Skype for Business Extends Global Reach with AT&T

Reuben Yonatan | May 20, 2015 |
With its partnership with one of the world’s largest carriers, Microsoft can take Skype for Business even further.

Switch Closes $35M Funding Round

Phil Edholm | May 19, 2015 |
The UCaaS startup, maker of the Switch communication app for Google Apps, eyes market growth, increased functionality, and new development targets.

Is the Cloud Just a Ruse?

Blair Pleasant | May 19, 2015 |
The cloud is about so much more than a way for vendors to get more money from customers for essentially the same products.

Is the UC Industry the Next Novell?

Dave Michels | May 19, 2015 |
Microsoft is aligning its resources with the aim of creating a compelling offer that will secure its IT dominance for years to come.

October 24, 2018

With disparate workplaces and ever-expanding volumes of information to manage, the challenges for collaborating effectively are only intensifying. Many critical applications are not integrated, and

October 10, 2018

Businesses are growing across international borders quicker than ever, but scaling operations to follow suit can be a harder, longer process.

This webinar focuses on scaling your next-generat

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice deployme

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.