Post Archive



May 2014

Note to Self: “Not All Video Conferencing Clouds Are Equal”

William MacDonald | May 30, 2014 |
What to put on your checklist when considering a cloud video provider.

The IP Transition Part 3; Getting There

Gary Audin | May 30, 2014 |
You need to analyze the transition and present the possible budgetary and schedule ramifications to your C-level executives well before the transition starts.

5 Reasons the Web Will Disrupt Even if WebRTC Doesn't

Billy Chia | May 30, 2014 |
WebRTC is poised to be a turbulent force in the communications industry. But what if it isn't? Does that mean the status quo will be maintained, or is the Web itself enough to push forward disruptive change?

Adtran Converges More, Changes MSP Space

Matt Brunk | May 29, 2014 |
Adtran continues to differentiate itself, offering easy to use and yet sophisticated networking solutions that help administrators reduce hardware.

QoS in an SDN

Terry Slattery | May 29, 2014 |
SDN promises to make QoS more agile.

Microsoft Shows Off Skype Translator

Eric Krapf | May 28, 2014 |
An integration with AI-driven systems shows some of the exciting potential in store for enterprise communications.

Immersion: The Future of Conferencing?

Michelle Burbick | May 28, 2014 |
Personify puts a unique spin on conferencing in efforts to elevate the experience through immersion.

Mobile Messaging - The Missing Piece to UC

Irwin Lazar | May 28, 2014 |
The enterprise communications space is undergoing a transition from voice-centric collaboration to video, Web, and instant messaging…but are we missing out on text messaging?

Carbon Hill, Alabama - "The City with a Future" (Without Landlines)

Art Yonemoto | May 28, 2014 |
The cities of Carbon Hill, AL, and West Delray Beach, FL, have been selected by AT&T to trial the elimination of copper landlines.

The VCaaS Future: Cloudy With a Chance of Hyperbole

Andrew Davis | May 27, 2014 |
The video conferencing market is undergoing fundamental change and the struggle for the existing vendor community is to remain relevant (and solvent).

News From NEC

Michael Finneran | May 27, 2014 |
The company will continue to focus on its core strengths and proven verticals. However, mobility remains a challenge.

Call 9-1-1:Emergency Service Industry Trailing Behind the IP Transition

Greg Rogers | May 27, 2014 |
Because emergency service is the most critical consumer protection issue in the IP Transition, it is important that individual and enterprise end users also be engaged in the IP Transition.

UC Vendor Landscape in Transition

Eric Krapf | May 27, 2014 |
Bottom line: This survey shows us a vendor landscape and an industry in the midst of real transition and uncertainty.

The IP Transition Part 2: Enterprise and Consumer Impact

Gary Audin | May 23, 2014 |
Some of the devices now supported on the PSTN will have to be re-engineered for the IP connection, at considerable cost to the enterprise and consumer.

Call If You Can; Text if You Can't: An Update

Martha Buyer | May 22, 2014 |
The good news: All the major carriers can support it. The bad news: Few PSAPs can.

Lifesize Cloud: This Could Be A "Cloud Changer"

Stephen Leaden | May 22, 2014 |
The vendor places a major bet on enterprise video moving to a services model.

Live From CiscoLive 2014

Sheila McGee-Smith | May 22, 2014 |
Probably the most compelling reason for the new devices: Cisco sees 8-to-1 pull-through on additional product and services when it sells an endpoint.

The Broadband Availability Gap: Traffic Modeling Challenges

Matt Brunk | May 22, 2014 |
Traffic engineering for converged networks is challenging--especially with the nature of bursty data traffic mixed with various real-time communications.

Top Three Barriers to Success in Social Engagement For Customer Care

Edwin Margulies | May 21, 2014 |
Lack of proper reporting, spam control and coaching tools can ruin your social engagement for customer care initiative.

T-Mobile - Should Businesses Give the "Un-Carrier" Another Look?

Tom Brannen | May 21, 2014 |
T-Mobile's "un-carrier" moves to step out of the safety of the mobile carrier pack is what makes the company worth serious consideration today.

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice depl

August 29, 2018

Moving your voice services to the cloud introduces new challenges for 9-1-1 services. These include the need to serve multiple locations, and the increased mobility that comes with having a phone t

August 8, 2018

Artificial intelligence (AI) is becoming a reality for your contact center. But to turn the promise of AI into practical reality, there are a couple of prerequisites: Moving to the cloud and integr

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.