Post Archive



April 2014

Cisco Dances With Jive

Zeus Kerravala | May 01, 2014 |
Instead of chasing a market filled with big-name software companies, Cisco decides to partner with Jive and focus on what the company does best.

The Broadband Availability Gap: Think Differently

Matt Brunk | May 01, 2014 |
An FCC report proposes satellite-based broadband as a solution to help close the broadband availability gap and spur profitability.

Mobile Application Matters

Eric Krapf | May 01, 2014 |
As communications experts work more collaboratively with their enterprises' application developers, Mobility will have to be a major area of focus.

Wireless SLAs Are About Marketing, Not Service

Martha Buyer | May 01, 2014 |
While SLAs make sense in the landline and operational worlds, what purpose do they serve in the more unreliable wireless services world?

Strategy or Tactics? What Drives Your Procurement Decisions?

Dave Stein- Principal- Stein Technology Consulting Group | April 30, 2014 |
What’s more important to an organization? Going for the "correct" long-term strategic solution or satisfying today's business needs quickly?

License-Free Spectrum Goes Cellular

Bob Emmerson | April 30, 2014 |
Emerging unlicensed wireless technology is custom-built for efficiently supporting the light bandwidth demands of M2M and IoT applications.

What's Standards-Based Video Conferencing Anyway?

Tsahi Levent -Levi | April 30, 2014 |
How much of a system needs to be based on standards to be considered “standards based?” Launches SOS Service for Mobile Applications

Zeus Kerravala | April 29, 2014 |
Salesforce is launching SOS Service to enable businesses to provide customer support similar to Amazon's Mayday button.

Out with the Old, In with the ???

Fred Knight | April 29, 2014 |
At UC Summit, the channel is still grappling with business models for cloud-based Unified Communications.

The Blurring Line Between CRM and Contact Center Software

Sheila McGee-Smith | April 29, 2014 |
Recent developments from Salesforce help illustrate the growing overlap of CRM and contact center software, expected to continue in coming years.

A UC in the Cloud Update

Irwin Lazar | April 28, 2014 |
UC in the cloud, or UC-as-a-Service (UCaaS) is gaining momentum, but obstacles to large-scale adoption remain.

Cisco vs Microsoft: Strategic Communications and Collaboration Decisions

Brent Kelly | April 28, 2014 |
Deciding between the two vendors for strategic communications and collaboration is not easy. Here are some actionable recommendations.

Net Neutrality Moves On In Europe

Gary Audin | April 25, 2014 |
It's worth examining how Net Neutrality issues are handled in Europe as opposed to the U.S., to gain some perspective.

Choosing a WebRTC API

Eric Krapf | April 25, 2014 |
Tsahi Levent-Levi's latest report offers a guide through the options for building a WebRTC-based service.

Want Fiber? Ask Your Local Utility Company

Matt Brunk | April 24, 2014 |
Some local utility companies could offer financially attractive options for gaining access to fiber connectivity.

Netflix, Aereo, and the Future of the Internet

Tom Nolle | April 24, 2014 |
Everyone in the ecosystem must be able to earn a fair profit from their contribution--otherwise the food chain is broken...and so is the Internet.

The PBX Really is on the Way Out

Eric Krapf | April 24, 2014 |
Our Enterprise Connect post-show survey reveals that attendees just aren't that into PBXs. See what ranked higher.

Emergency Communications a Year After Boston Bombing

Art Yonemoto | April 23, 2014 |
The Marathon bombing raised various wireless issues, from rumors of a government "kill switch" on the network, to how to gain priority service.

Living with Lync: Relationship Advice

Kevin Kieller | April 23, 2014 |
A well-planned and well-executed implementation of Lync should both allow you to take calls and video and conferences while on the beach, and also make you feel like you are in a tropical oasis every day.

What Would Ayn Rand Say About Customer Engagement?

Neal Shact | April 23, 2014 |
Contact centers face the same challenge as the characters in "Atlas Shrugged": build off existing systems, or take advantage of the latest state-of-the-art possibilities.

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice depl

August 29, 2018

Moving your voice services to the cloud introduces new challenges for 9-1-1 services. These include the need to serve multiple locations, and the increased mobility that comes with having a phone t

August 8, 2018

Artificial intelligence (AI) is becoming a reality for your contact center. But to turn the promise of AI into practical reality, there are a couple of prerequisites: Moving to the cloud and integr

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.