Post Archive



March 2014

Chambers to the Channel: It's Time to Change

Zeus Kerravala | March 31, 2014 |
Line-of-business influence, cloud's emergence, and the Internet of Things are among the drivers of the new reality for all vendors' channel partners.

Customer Engagement: Do Take it Personally

Neal Shact | March 31, 2014 |
The best way to create customer engagement is to have a personal experience with your customer and make sure that they know you care about them.

Looking Back on Enterprise Connect 2014

Irwin Lazar | March 31, 2014 |
Another Enterprise Connect is in the books. This year’s event was marked by large crowds, and a subtle shift in focus.

BYOD Versus Corporate-Liable: How do you COPE?

Dave Snow | March 28, 2014 |
In the new world, business realities and employee use cases need to drive the adoption of appropriate mobile policies.

Is Mobile UC Already Dead?

Eric Krapf | March 28, 2014 |
The need for a single number used to be pitched as a main driver for adopting mobile UC. Enterprise Connect speakers called that need into question.

WebRTC is for Losers

Dave Michels | March 27, 2014 |
WebRTC technology has fallen short on many of its promises, including the goal of being ubiquitous, plugin-free and free.

Business Texting: What's App with That?

Meredith Flynn-Ripley | March 27, 2014 |
Consumer messaging apps just don’t make the enterprise grade.

Competitive Forces in the Telecommunications Shark Tank

Matt Brunk | March 27, 2014 |
VARs/Interconnects are vying with Managed Services Providers to develop more cost-effective service delivery models, especially for SMBs.

Context Clash

Guy Clinch | March 26, 2014 |
Information sharing is one of the chief challenges to creating a customer-centric organization and mining that customer-centric organization for context.

Monitoring a Software Defined Network, Part 5

Terry Slattery | March 26, 2014 |
Is a separate control, monitoring, and management network needed?

What Connected Communications Professionals Can Learn From Spring Training

Art Yonemoto | March 26, 2014 |
Like a utility player in baseball, enterprise technologists should work to make themselves more valuable within their organization.

The Internet of Things Begets the Industrial Internet

Gary Audin | March 25, 2014 |
The Internet of Things will require enterprises to modify their infrastructure and operations to provide adequate support.

The Legal Side of BYOD

Michael Finneran | March 25, 2014 |
Enterprise Connect Orlando 2014 examined what a BYOD policy should include, and what the pitfalls are in rolling it out.

Cisco-Microsoft: The State of the Voice Market Share Battle

Eric Krapf | March 25, 2014 |
Enterprise Connect's session on market share numbers shows an almost completely stable market--with one notable (small) exception.

The Path to UC Management Remains Two Steps Forward, One Step Back

Zeus Kerravala | March 24, 2014 |
There have been great advancements in UC management; it's just that we keep adding stuff to UC to further increase the management challenge.

CafeX Wins Best in Enterprise Connect

Eric Krapf | March 24, 2014 |
The judges single out an innovative customer care product from a new company.

Reflections on the Enterprise Connect 2014 Locknote

Sheila McGee-Smith | March 21, 2014 |
The cloud, PSTN, customer service, and Lync were among the topics that wrapped up the show.

Final Thoughts: Wrapping Up Enterprise Connect

Eric Krapf | March 20, 2014 |
As the week comes to a close at Enterprise Connect Orlando 2014, a number of moments from the week stand out.

Altocloud Personalizes Customer Service

Zeus Kerravala | March 20, 2014 |
Altocloud works to raise the bar on the customer service delivered from the contact center, through the use of machine learning, contextual information and predictive analytics.

A Cloud of Clouds

Sheila McGee-Smith | March 19, 2014 |
At Enterprise Connect Orlando 2014, the evolution of the cloud continues to be a major topic.

Check out this recap of Enterprise Connect Orlando 2017, and register now to join us in 2018 and save $200 off or get a Free Expo Plus Pass.

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March 12-15 | Orlando, FL

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March 7, 2018

Video collaboration is experiencing significant change and innovation-how can your enterprise take advantage? In this webinar, leading industry analyst Ira Weinstein will present detailed analysis

February 21, 2018

Business agility has become the strongest driver for enterprises to begin migrating their communications to the cloud-and its a benefit that enterprises are already realizing. To gain this benefit

February 7, 2018

Enterprises are starting to grasp the critical importance of security and compliance in their team collaboration deployments. And once the risks are mitigated, your enterprise can integrate these n

February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.