Post Archive



February 2012

New Rules in Robocalling

Martha Buyer | March 02, 2012 |
The new rules are much more inclusive, and should make it easier for outbound call centers to manage what was once a crazy quilt of rules and regulations.

Getting Tough on Counterfeit Parts

Gary Audin | March 02, 2012 |
The Federal Government is getting serious about counterfeit components in Department of Defense (DoD) systems.

Companies are Looking at Hosted, Managed and Virtual Solutions for UCC

Melanie Turek | March 01, 2012 |
Frost & Sullivan also found that, in the overall UCC market, penetration is expected to nearly double in the next few years--yet almost one-fifth of companies do not plan any deployment in the next three years.

Innovation Showcase 2012 Announced

Dave Michels | February 29, 2012 |
The Innovation Showcase identifies and highlights some up and coming companies that are creating solutions to improve enterprise communications.

Is Lync Really that Simple?

Kevin Kieller | February 29, 2012 |
Knowledge, experience, and detailed planning are necessary to prevent your Lync implementation from becoming excessively complex.

"Rakamai" Makes the Cloud Work Better

Zeus Kerravala | February 28, 2012 |
A Riverbed-Akamai partnership will help accelerate applications across the public Internet and private networks.

At Enterprise Connect: 3 Different Takes on UC RFPs

Eric Krapf | February 28, 2012 |
You'll be able to make an apples-to-apples comparison of UC with and without a PBX, and from a hosted model.

Video Impact on the Network

Terry Slattery | February 27, 2012 |
How does your network react to the increasing using of video? What are you doing to understand the sources of video so that you can prioritize them?

ShoreTel and M5: 10 Talking Points

Dave Michels | February 27, 2012 |
There are some big issues here, but all in all it was an astute move for ShoreTel and M5. It should also provide some interesting responses from competitors.

State of Security Report, 2011

Gary Audin | February 27, 2012 |
Mobile and cloud attacks are on the rise; spam is abating (but not completely).

Panasonic Banks on Smart Desk Phone

Matt Brunk | February 26, 2012 |
This phone has the potential of being a huge hit for the hosted space, allowing them to capture SMBs that need a working phone along with security/monitoring.

A New Conversation but (Happily) the Same Old Genesys

Sheila McGee-Smith | February 26, 2012 |
Plan A is to build Genesys into a strong, independent company. The ultimate goal would be an IPO--a second one for Genesys.

Dave Yedwab, Industry Analyst, Passes

Fred Knight | February 24, 2012 |
Dave was smart and funny, but above all else he was considerate, a gentle man and a gentleman.

Whither the Call Center?

Irwin Lazar | February 24, 2012 |
Amid the rise of new channels, many organizations are struggling to create a consistent and coherent strategy for customer engagement.

Security as the Enemy of Convenience in IP Communications

Bryan Johns | February 24, 2012 |
How do you make full use of VOIP capabilities without exposing their network to the opportunity for compromise and fraud?

WLAN Vendors "Discover" BYOD

Michael Finneran | February 23, 2012 |
No one solution is hands-down best at all of the various components, so in the near term we can expect a security complex to involve a number of "piece parts".

Lync in the Contact Center: Sans Question Mark

Sheila McGee-Smith | February 23, 2012 |
From an internal help desk to a full multi-channel contact center, contact center applications are beginning to be deployed with Microsoft Lync.

Best of Enterprise Connect Finalists Announced

Eric Krapf | February 23, 2012 |
A winner will be chosen from among these 6 entries, and the award presented at next month's event.

The Adaptive Nature of Netflix

Greg Wolf | February 23, 2012 |
As more enterprise environments rely on streaming content, delivery mechanisms will have to strive to achieve Netflix's adaptive delivery model.

Aruba says "Bon Bini" to Bring Your Own Device (BYOD)

Zeus Kerravala | February 21, 2012 |
Instead of fearing consumer devices, IT can become heroes by embracing it. Focusing on total BYOD solutions, as Aruba has, can bring happy days back to IT.

October 24, 2018

With disparate workplaces and ever-expanding volumes of information to manage, the challenges for collaborating effectively are only intensifying. Many critical applications are not integrated, and

October 10, 2018

Businesses are growing across international borders quicker than ever, but scaling operations to follow suit can be a harder, longer process.

This webinar focuses on scaling your next-generat

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice deployme

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.