Post Archive



December 2011

It's a Festivus for the Rest of Us!

Zeus Kerravala | December 29, 2011 |
I've got a lot of issues with you network people.

Don't Knock Figgy Pudding

Matt Brunk | December 28, 2011 |
Like today, the Victorian Era was a time of technological innovation. But we still have to do better.

Twas the Afternoon Before Year-End

Kevin Kieller | December 23, 2011 |
A verse for communications professionals at the holidays

Lync Licensing: Effective Confusion

Dave Michels | December 21, 2011 |
An in-depth look at the ins and outs of Lync licensing, how it fits into Microsoft's strategy, and how it fit into your enterprise's existing infrastructure.

AT&T and T-Mobile: Now What?

Michael Finneran | December 20, 2011 |
With all the best options tied up, it looks like AT&T is going to have to double down on its Wi-Fi bet.

AT&T Calls Off T-Mobile Deal

Martha Buyer | December 20, 2011 |
AT&T recognized that the winds from Washington were not blowing favorably.

Microsoft Steps Into the Mobile UC Ring

Michael Finneran | December 19, 2011 |
Microsoft launched mobile Lync clients for the Apple iOS (iPhone and iPad), Android, Symbian, and Windows Phone platforms

Verizon Rent Lord

Matt Brunk | December 19, 2011 |
The challenges of resolving DSL problems.

Unified Communications Predictions for 2012

Zeus Kerravala | December 16, 2011 |
Look for Polycom to get acquired, Verizon to roll out VoLTE, and tablets to go beyond today's uses.

Lync Mobile and BYOD

Kevin Kieller | December 16, 2011 |
Lync Mobile provides another important piece of the bring-your-own-device (BYOD) to work puzzle.

A Tale of Two Clouds?

Tom Nolle | December 16, 2011 |
There's the "old cloud," and then there are applications that don't represent IT hosting shifts, but instead are stuff you can't do today but could do in the Age of the Cloud.

More Cloud, Fewer Jobs

Gary Audin | December 14, 2011 |
The number of local data center workers is small compared to the previous local employment levels.

The Things That Made Me Go Hmmm in 2011

Zeus Kerravala | December 13, 2011 |
The rise of sessions and tablets, Microsoft-Skype, Cisco's new focus, and more.

UC and Social Business: More in Common Than You Think

Blair Pleasant | December 13, 2011 |
Does all this sound familiar--business process integration, tying in with back office applications and the context of people's work? It should.

Avaya to Buy Radvision?

Eric Krapf | December 13, 2011 |
An Israeli website is reporting that the vendor may pay $200 million for a major video play.

Detecting Network Packet Loss

Terry Slattery | December 13, 2011 |
Key steps include investigating user complaints, examining endpoints, and monitoring device interfaces and traffic flows.

Does Your Mobile Device Do Video?

Andy Howard | December 12, 2011 |
You need to focus on which devices to support; what applications to enable both short term and long term; and how does Unified Communications fits in.

Email: Don't Kill the Messenger

Melanie Turek | December 12, 2011 |
Eliminating email completely sounds like one of those misguided dictates from on high that dies a quiet, unremarked-upon death.

IBM's Charlie Hill on the Social Enterprise

Dave Michels | December 11, 2011 |
"What's new about social is the way it provides an open and persistent channel for people to communicate, driven by the relationships that you have with your colleagues."

Cisco's CloudVerse; Reality or Utopia?

Zeus Kerravala | December 11, 2011 |
The downside of an architecture this big and grandiose is that it could be difficult for any customer to get their arms around.

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January 24, 2018

Communications, collaboration, and contact center systems are all being delivered from the cloud, to more enterprises each year. With the cloud growing in strategic importance, the question is what

December 13, 2017

The two major vendors in the Unified Communications space, Cisco and Microsoft, are both strongly promoting their cloud UC deployments. If cloud UC is on your enterprises roadmap, but you dont want

November 29, 2017

As video conferencing use rises in the enterprise, businesses are looking for ways to bring this technology out of traditional conference room and make it more broadly accessible. That's made the h

December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.