Post Archive



November 2011


Matt Brunk | December 01, 2011 |
To appreciate interoperability you must understand how to swab a deck.

AT&T's VTNS and UVN Customers Lose Special Treatment

D.E. Boehling | December 01, 2011 |
Customers who currently have these contracts with AT&T should review them immediately, as the cost of complacency may be high.

Universal Service Reform: An Overview of Changes

Martha Buyer | December 01, 2011 |
The FCC will create two funds: the Connect America Fund, which will provide support to traditional landline broadband services; and the Mobility Fund.

AT&T/T-Mobile Deal: Dead at the FCC

Gary Audin | November 30, 2011 |
The FCC issued a 109-page document that criticized the claims about job creation as well as other statements made in the AT&T merger application.

Looking Ahead: The Evolution of Services in SBCs

Mykola Konrad | November 29, 2011 |
If you have a device that is seeing all your voice traffic and is now capable of doing more, why not ask it to do more?

Market Dominance as a Path to Interoperability

Kevin Kieller | November 29, 2011 |
In a perfect world, vendors might get together, sing Kumbaya, work out their differences and agree to common standards. This isn't going to happen.

BlackBerry MDM Solution to Launch Next Year

Michael Finneran | November 29, 2011 |
A good play for RIM that builds on their core strengths in enterprise mobility. But they are going to need a lot more fuel to get their ship moving in the right direction.

MythBusters, Cloud Edition

Sheila McGee-Smith | November 29, 2011 |
Vendors that provide only on-premises solutions are using these and other myths to create "fear, uncertainty and doubt" about moving to the cloud.

Hosted Lync For Mac

Matt Brunk | November 28, 2011 |
What I learned when I tried it out.

Hey Siri: Call Me An Ambulance

Dave Michels | November 28, 2011 |
Siri is big. Big for the iPhone today, and big for Apple in general. Siri also represents another shift toward the cloud. Just don't think of Siri as Artificial Intelligence.

Business Processes to Increase Power Availability

Gary Audin | November 28, 2011 |
There should be uniform, documented refresh and maintenance practices, not ad hoc or seat-of-the-pants approaches that rely on intuition.

Business Social Networks: Leading The Way for Decades

Marty Parker | November 28, 2011 |
Enterprises have much more experience with social networking as both communication and collaboration tools and as part of the UC landscape than it may seem.

Video Conferencing Services to See Double-Digit Growth

Melanie Turek | November 27, 2011 |
The growing complexity in troubleshooting video issues is compelling larger enterprises to get extra support for videoconferencing via a managed service offering.

Has Cisco Finally Gotten Cisco Developer Right?

Zeus Kerravala | November 27, 2011 |
This is an area where Cisco has really struggled over the past decade, but the company is at least talking the right talk right now.

Cisco Collaboration Summit: Focus on Business Process Integration

Blair Pleasant | November 27, 2011 |
It was great to hear not only Cisco execs like Vishakha Radia talk about the emphasis on tying in collaboration with business processes, but also to hear from Cisco's customers as well.

Kindle Doesn't Light My Fire

Michael Finneran | November 27, 2011 |
While it isn't the be-all-and-end-all of tablets, the Fire is cheap. That $200 price tag is going to put a lot of Fires in people’s hands, and tablets really are addictive.

Post-PC World: Bah! Humbug!

Kevin Kieller | November 23, 2011 |
Are PCs passé? To make up a moniker, "Post-PC", is at best an over simplification and a sloppy choice of words.

Blue Jeans Network: Interoperability For Skype, Lync and More

Matt Brunk | November 21, 2011 |
A large multipoint control unit (MCU) virtualized in the cloud connects disparate video endpoints.

Contact Center Market: Game On

Sheila McGee-Smith | November 18, 2011 |
Aspect, Cisco and inContact make some moves.

The Cloud Begets Startups

Gary Audin | November 18, 2011 |
The cloud allows many startups to begin with little capital. This is both positive and negative for the enterprises that want to do business with the startups.

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice depl

August 29, 2018

Moving your voice services to the cloud introduces new challenges for 9-1-1 services. These include the need to serve multiple locations, and the increased mobility that comes with having a phone t

August 8, 2018

Artificial intelligence (AI) is becoming a reality for your contact center. But to turn the promise of AI into practical reality, there are a couple of prerequisites: Moving to the cloud and integr

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.