Post Archive



June 2011

Local Resiliency

Kevin Kieller | June 30, 2011 |
What exactly is wrong with having local applications and local storage?

IP-PBX Market: On Cisco Taking Back the Lead

Eric Krapf | June 30, 2011 |
The market as a whole is bouncing back, but is this just a tactical blip on the path toward a strategic decline?

Lowest Common Denominator Gets a Bad Rap

Melanie Turek | June 30, 2011 |
If everyone is on a phone or web call, everyone suffers the same participation limitations; if some are on video or telepresence, they get a communications advantage.

Cisco Announces Internal App Store For Cius

Michael Finneran | June 29, 2011 |
Cisco seems to be stuck on the idea that you can "add mobility to UC". The truth of the matter is mobility is a lot bigger market than UC, and one with its own ecosystems, issues and imperatives.

Can Cius and AppHQ Kick-Start Cisco Developer Network?

Zeus Kerravala | June 29, 2011 |
Think of AppHQ as a business oriented Android marketplace.

UCI Forum: One Year and Counting

Dave Michels | June 29, 2011 |
The need for improved UC interoperability is clear and voiced by users consistently, but without widespread support from vendors or membership insistence from end users, the effort could still fail.

Office 365: First Impressions

Kevin Kieller | June 29, 2011 |
Office 365 certainly is not a complete cloud solution but I believe it provides good cloud-powered tools to extend the Microsoft Office suite into new areas.

Guide to Application Performance

Gary Audin | June 28, 2011 |
"Good troubleshooting requires having a broad base of experience, a solid knowledge of the technology involved and the availability of the proper tools."

Can RIM Right the Ship?

Jim Burton | June 27, 2011 |
It is puzzling to see how companies who have essentially created the smartphone business can stumble so badly as the business matures.

Council of Europe Proposes WiFi & Cell Phone Ban in Schools

Matt Brunk | June 27, 2011 |
The real concern of not knowing what we don't know is where the environmental arguments enter.

2010 PBX Sales in North America Grew 16 Percent

John Malone- Eastern Management Group | June 27, 2011 |
And Cisco reasserted its dominance, re-taking a solid lead over the post-Nortel-acquisition version of Avaya.

Legislating Openness in Mobility

Michael Finneran | June 24, 2011 |
A proposed law would require mobile operators to disclose cost, performance, and reliability details about their 4G network services.

The VAR vs. the Cloud; Challenges for the Enterprise

Gary Audin | June 24, 2011 |
As more companies, government agencies and educational institutions move to the cloud, OEM equipment sales through VARs to these organizations are bound to be affected.

Why Another NDA Analyst Meeting? Because the Stakes are High

Sheila McGee-Smith | June 23, 2011 |
The notion of a battle for contact center leadership is not hyperbole.

Cisco Quad: Closing the Gap Between Enterprise and Consumer Apps

Melanie Turek | June 21, 2011 |
Some of the improvements bring Quad closer to the consumer services we're used to. But they will not necessarily achieve the goals Cisco and its customers hope to reach.

The New Desk Phone

Matt Brunk | June 21, 2011 |
If we could mold the perfect desk telephone for you, what would it look like?

Who's Driving the UC Bus?

Tom Nolle | June 21, 2011 |
Customers say that the "UC vendors" are pushing them to change over to a new VoIP/UC system. It's not working.

A Perspective on Avaya's Public Stock Offering

Marty Parker | June 20, 2011 |
Even after the stock offering, Avaya will need to balance the risk of pursuing "next-generation collaboration" markets with the need to nurture the core voice telephony and contact center businesses.

Zultys: A Look Under the Hood

Matt Brunk | June 19, 2011 |
Overall, the Zultys solution is packed with convergence and it definitely reduces installation time.

Time to Re-Invent the Desk Phone

Dave Michels | June 19, 2011 |
It is time to re-invent the desk phone. It's long overdue for a major refresh. Here are some suggestions of what needs to be included in the redesign.

October 24, 2018

With disparate workplaces and ever-expanding volumes of information to manage, the challenges for collaborating effectively are only intensifying. Many critical applications are not integrated, and

October 10, 2018

Businesses are growing across international borders quicker than ever, but scaling operations to follow suit can be a harder, longer process.

This webinar focuses on scaling your next-generat

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice deployme

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.