Post Archive



May 2011

Social Media and Customer Care: The Buzz Continues

Sheila McGee-Smith | May 31, 2011 |
While I don't believe social media will be a big money maker in 2011, to borrow a phrase it is certainly "Changing the Conversation."

Energy Efficiency Resources

Gary Audin | May 31, 2011 |
Most IT professionals need more fundamental knowledge of electrical power generation and distribution.

iPhone Users: No Mercy For Phantom Data Usage

Matt Brunk | May 31, 2011 |
Businesses, there's the warning--you are using consumer devices. Not only are iPhones consumer products, their service life is short.

Message to the Microsoft Community: Embrace Change or Become Dinosaurs

Zeus Kerravala | May 26, 2011 |
I'm not saying that Microsoft can't lead us through the transition to the consumerized enterprise, but history isn't on their side.

Skype, Asterisk, and Microsoft

Dave Michels | May 26, 2011 |
Ending support for Skype for Asterisk may not have been Microsoft's fault, but it was a clumsy mistake by Skype that needs to be re-evaluated

Windows Phone Mango: Aiming Low in the Enterprise

Michael Finneran | May 24, 2011 |
Microsoft is the one UC vendor with the potential to deliver a truly integrated user experience. Well, maybe someday.

Will Social Business Change the Conversation?

Jim Burton | May 24, 2011 |
Many of the vendors have been adding social features to their product portfolio, although their positioning has been different.

An Enterprise View of Cloud Opportunity

Tom Nolle | May 24, 2011 |
Enterprises said they believed that three years from now, most of their cloud dollars would go to players other than those they’re spending on today.

Avaya: Small Business is Big Business

Gary Audin | May 23, 2011 |
Overall, the IP Office system is maturing. Support of enterprise features and functions on a small platform makes users more competitive with larger enterprises.

M2M In The Cloud: It's Taking Shape

Bob Emmerson | May 23, 2011 |
The new architecture is based on the communications standards of flat, all-IP next-gen networks. It has extended M2M capabilities in the network core as well as a separate device domain.

Start Up

Matt Brunk | May 23, 2011 |
Technology is no magic bullet, but it sure can help when business owners find and then maintain the right mixes of solutions for their companies.

Those Other SIP Devices to Support

Gary Audin | May 20, 2011 |
IP network operators and enterprise application designers need to keep abreast of the increasing number of SIP-based devices.

Frost & Sullivan Video Conferencing and Telepresence Endpoints Market Report

Melanie Turek | May 19, 2011 |
We expect growth in the videoconferencing infrastructure market to accelerate significantly as customers adopt pervasive video.

Hosted Contact Center's Just the Ticket for New Era

Eric Krapf | May 18, 2011 |
A ticket vendor decided to in-source its contact center agents, but needed a way to ensure flexible technology that could stay abreast of social media and other fast-evolving trends. A hosted solution fit the bill.

Options for Integrating Third-Party Video Solutions with Microsoft Lync

Andrew W. Davis & E. Brent Kelly | May 17, 2011 |
There's been a lot of press and comment about the Skype acquisition, but the fact is that Lync is Microsoft's UC product of choice today for the enterprise and will be for the foreseeable future.

G-Force Dallas: Customers, Partners and Clouds

Sheila McGee-Smith | May 17, 2011 |
What I didn’t hear at the Genesys customer event? Concerns about recent news that ALU may be shopping ALU-Enterprise to buyers or private equity.

What the Skype Acquisition Could Mean for Enterprise UC

Marty Parker | May 16, 2011 |
This is very likely to accelerate many UC applications that involve mobility, B2B communication or clients and consumers.

ShoreTel CEO Has a "Straightforward Strategy"

Eric Krapf | May 16, 2011 |
At Interop Las Vegas, Peter Blackmore explains how ShoreTel will continue to stay on its growth path, which calls for channel and international progress, even as the company keeps its edge with its core market in the U.S.

Making Presence More Useful

Eric Krapf | May 16, 2011 |
An elegant but unlikely scenario for interoperability, and the potential for "contextual collaboration."

The State of Hosted UC

Dave Michels | May 16, 2011 |
We talk with top execs from three up-and-coming hosted companies: 8X8, Thinking Phones and Fonality.

October 24, 2018

With disparate workplaces and ever-expanding volumes of information to manage, the challenges for collaborating effectively are only intensifying. Many critical applications are not integrated, and

October 10, 2018

Businesses are growing across international borders quicker than ever, but scaling operations to follow suit can be a harder, longer process.

This webinar focuses on scaling your next-generat

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice deployme

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.