Post Archive



April 2011

Acme Packet Continues to Ride the IP Wave

Zeus Kerravala | May 01, 2011 |
Considering the competitive positioning and the burgeoning opportunity created from the TDM to IP migration path, the roll Acme has been on is likely to continue for the foreseeable future.

Who Benefits Most in an Alcatel-Lucent Enterprise Sale

Brian Riggs | May 01, 2011 |
Which of the contenders makes the best fit? Here's a the pluses and minuses for each of the major players, and a conclusion about what might be best.

The IETF and VoIP Islands

Gary Audin | April 29, 2011 |
The IETF's Verification Involving PSTN Reachability (VIPR) activities support voice calls that flow over IP networks and never pass through the PSTN.

The Legal Side of the Cloud: Worrisome?

Gary Audin | April 28, 2011 |
Cloud computing from a legal standpoint is all about the trust the customer has with the service provider. And that trust is only as good as the contract terms and conditions.

AppNeta: Real-time Management from the Cloud

Eric Krapf | April 27, 2011 |
Apparent Networks changes its name, and its CTO explains to me why he's sticking with Amazon cloud services even after last week.

PC Video Drives a Shift in Resource Management

John Bartlett | April 26, 2011 |
Enterprises who have traditional video conferencing and plan to deploy desktop systems need to change their thinking about how to manage resources.

Report Says Siemens Considering Alcatel-Lucent Enterprise Acquisition

Eric Krapf | April 26, 2011 |
ALU is meeting with potential acquirers, including private equity firms, in San Francisco this week, according to the report.

To Potential ALU Enterprise Suitors: Remember the Customers

Blair Pleasant | April 25, 2011 |
Whether it's HP, private equity, or another vendor, I hope that ALU Enterprise's customers will continue to have a trusted partner.

Collaboration & UC: The Difference & the Relationship

Blair Pleasant | April 25, 2011 |
You can communicate without collaborating, but you can't collaborate without communicating.

"Trust But Verify"-- A Lesson Learned with Managed Services

Doug Carolus | April 25, 2011 |
Systems and people fail. What matters most is the "safety net" you've built internally and with the vendors who maintain your systems.

Energy Watch Dogs

Matt Brunk | April 25, 2011 |
The energy watch dogs have only revenue interest in mind and the policies and actions/inactions attest to this.

Case Study: Republic Services' Technology for Trash

Eric Krapf | April 24, 2011 |
The company's IT director describes how a nationwide garbage-hauling firm is bringing its communications technology up to date to address improved customer service, consumerization of IT, and a consolidating industry.

Is Apple the Future of UC?

Tom Nolle | April 22, 2011 |
Apple can define the UC space so completely that anyone in it is either a slave to Apple's positioning, or is irrelevant. Apple could also walk away from UC completely.

If it Could Happen to Them...

Mykola Konrad | April 21, 2011 |
Enterprises are increasingly exposed to voice-based IP attacks such as voice spam, vishing (voice phishing), spoofing, toll fraud, IP packet eavesdropping and TDoS.

FMC: Strong Growth, Despite Unmet Potential

Melanie Turek | April 20, 2011 |
FMC continues to offer significant cost savings, and as enterprises recognize those ROI benefits, we expect a compound annual growth rate of around 53 percent.

The IEEE Gets into Cloud Interoperability

Gary Audin | April 20, 2011 |
It’s going to happen one day: You want to move a workload from one cloud service provider another provider seamlessly. There'll need to be a standard to support the move.

Mitel Delivers Mobile UC on Android with Location-based Presence

Michael Finneran | April 19, 2011 |
It's interesting to note that we are seeing this type of capability introduced first by the smaller rather than the larger suppliers.

LifeSize Adds 600 Million Users

Dave Michels | April 19, 2011 |
The integration represents the boldest and most significant move for Skype's foray into the enterprise.

The Proliferating Hats of the CIO

Dave Michels | April 19, 2011 |
The current role of the CIO is far broader than before. Introducing the CIIIIIO.

Interactive Intelligence's Next Frontier: EMEA

Sheila McGee-Smith | April 19, 2011 |
Interactive Intelligence believes there is real opportunity for them to grow their EMEA revenues substantially over the next few years.

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice depl

August 29, 2018

Moving your voice services to the cloud introduces new challenges for 9-1-1 services. These include the need to serve multiple locations, and the increased mobility that comes with having a phone t

August 8, 2018

Artificial intelligence (AI) is becoming a reality for your contact center. But to turn the promise of AI into practical reality, there are a couple of prerequisites: Moving to the cloud and integr

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.