Post Archive



December 2010

Plantronics Headset Cheaper Than Fines

Matt Brunk | December 30, 2010 |
With hands-free driving laws going into effect, a closer look at Bluetooth options was in order.

All Alone by the Telephone

Tom Nolle | December 28, 2010 |
It should be the UC clan who’s out and actively looking for vendors and solutions, but maybe they’re waiting by the phone for a call.

Is Freemium Worth The Price?

Dave Michels | December 28, 2010 |
The big Skype outage is just the latest example of the perils that accompany the benefits when users opt for "free" services.

If I Were Santa...

Zeus Kerravala | December 28, 2010 |
Christmas may be over, but there are still some presents left to give out in our industry.

Aspect Viewpoint on the Cloud Based Call Center

Gary Audin | December 28, 2010 |
The cloud's lower cost and dynamic flexibility are among its most attractive attributes for contact centers.

Avaya ACE's CEBP

Zeus Kerravala | December 22, 2010 |
ACE was the missing piece of Avaya's CEBP puzzle and now it’s time to go execute on the vision. I'm expecting good things out of ACE and Aura next year.

Threats to the SMB Premises-Based IP Telephony Market

Melanie Turek | December 21, 2010 |
The growth potential of the hosted market over the next five to six years is still low when compared to premises-based IP telephony solutions.

Lync: My Christmas Present To Ponderous Ones

Matt Brunk | December 21, 2010 |
It wouldn't be sporting of me not to mention that one of the common concerns of many is still NAT traversal.

UCIF Becoming More Open

Blair Pleasant | December 21, 2010 |
Now that it's easier for companies like Cisco, Avaya and IBM to have board-level positions and equal votes, the playing field becomes more level.

It's that Time of the Year: My Take on the UC Year In Review

Blair Pleasant | December 21, 2010 |
New options for customers, a variety of ways to consume UC capabilities (hosted, premise, or hybrid), and lower barriers to entry for companies of all sizes.

Faster Wireless Modems: Can The Providers Keep Up?

Gary Audin | December 21, 2010 |
Software Defined Modems will have to continually evolve to solve the processor requirements of the future.

Being Thankful

Matt Brunk | December 20, 2010 |
Remember that someone has to work, sometimes under extraordinary conditions, to deliver that "service."

Cloudy in the Contact Center...Why Now?

Jason Alley | December 17, 2010 |
CaaS has finally hit the mainstream and there's no longer a reason to hesitate when it is the right answer for your company.

Energy Star Ratings; Some Not Real?

Gary Audin | December 17, 2010 |
The GAO set up a sting operation to find out if there are bogus products and how prevalent the problem is today.

Industry Predictions for 2011

Zeus Kerravala | December 15, 2010 |
What's in the offing for Cisco, Microsoft, HP, Dell and others? Zeus takes a stab at some prognostications.

Decoding "Collaboration" for Realistic Decision Making

Marty Parker | December 14, 2010 |
Understanding the categories of collaboration, such as the three offered here, will help in defining the types of UC and collaboration tools needed for your business.

Lync: Questioning the Sync

Matt Brunk | December 13, 2010 |
A few more technical issues about Lync configuration.

ShoreTel Names New CEO

Eric Krapf | December 13, 2010 |
Peter Blackmore is a veteran of UTStarcom, with experience in China and Japan, bolstering ShoreTel's international ambitions.

Craig's Wild adVentures

Dave Michels | December 12, 2010 |
Craig Walker led Google Voice before becoming an in-house entrepreneur. He talked with Dave Michels about his experiences.

Cloud-Based Communications: Right for You?

Gary Audin | December 12, 2010 |
The success of migration to cloud services will depend on executive management participation as well as participation of the network staff.

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice depl

August 29, 2018

Moving your voice services to the cloud introduces new challenges for 9-1-1 services. These include the need to serve multiple locations, and the increased mobility that comes with having a phone t

August 8, 2018

Artificial intelligence (AI) is becoming a reality for your contact center. But to turn the promise of AI into practical reality, there are a couple of prerequisites: Moving to the cloud and integr

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.