Post Archive



October 2010

Aerohive Simplifies WLAN with Controller-less Solution

Zeus Kerravala | October 31, 2010 |
Companies are running VoIP, video and other real time applications over wireless LAN now, and network managers should evaluate a wide variety of vendors with the most demanding applications to find the right solution.

Who is Ingate Systems Anyway?

Doug Carolus | October 29, 2010 |
They're a Swedish company and Dialogic partner that manufactures session border controllers (SBCs), with a few interesting options for procurement and pricing.

UC Case Study Shows Remarkable Gains

Melanie Turek | October 28, 2010 |
The company expects to save $1 million in 2010--or 1% of its total operating expenses.

Session Border Controllers Evolving to Support Video Conferencing

John Bartlett | October 27, 2010 |
Video conferencing vendors use a plethora of solutions and standards that do not interoperate. This is a problem and an opportunity for SBC vendors, who can turn their devices into havens of interoperability.

Can Avaya Flare Knock Off Microsoft Lync on the Desktop?

Brent Kelly | October 26, 2010 |
 While Flare will federate and interoperate with Lync, one of the goals that Avaya's Dr. Alan Baratz articulated is that Flare will ultimately displace Lync and other competing collaborative environments in the marketplace.

The Next Phase in Unified Communications

Jim Burton | October 26, 2010 |
Real-time analytics will add a new level of value to UC. This in turn should help focus vendors on the real value of UC and eliminate some of the confusion we have experienced the past 4 years.

Phonewashing, Cloudwashing, and Collaboration

Tom Nolle | October 26, 2010 |
What's essential is an architecture for a new social-based collaborative strategy that harmonizes cloud computing, smartphones, and social networks into a single system.

To UC or Not to UC Point 5

Matt Brunk | October 26, 2010 |
UC makes sense to any business user that captures a feature or set of features that enhances "better, faster, cheaper, easier to use and maintain for their users."

Evolutionary Endpoints

Dave Michels | October 24, 2010 |
This year has seen more significant steps than any time in recent memory towards moving the endpoint away from the legacy phone model into more diverse, functional and flexible models. Check out the ACCOMPANYING SLIDESHOW

Mobility at Interop: Consumerization is In, UC is MIA

Michael Finneran | October 24, 2010 |
While UC vendors tell us how they are going to "incorporate mobility", it may be time to step back and recognize who is the "tail" and who is the "dog".

The Blind Men and the Architecture

Brian Riggs | October 24, 2010 |
Alcatel-Lucent's new, as-yet-unnamed architecture is big and grand with far-reaching implications that will likely mean different things to different customers.

Lisa's SIP Trunking Session at Interop

Eric Krapf | October 22, 2010 |
Why you should pay attention to off-net traffic, and why price isn't the most important thing to worry about if you're starting a migration to SIP trunks.

Hosted IPT and UC: Limited in Europe?

Gary Audin | October 22, 2010 |
Europe has much more rigid rules covering the movement of data beyond the European Union (EU) of 27 nations.

ShoreTel Acquires Mobility Vendor Agito

Eric Krapf | October 21, 2010 |
ShoreTel uses some of its cash on hand to bolster its mobility story.

Alcatel-Lucent's Dynamic Enterprise Tour

Sheila McGee-Smith | October 20, 2010 |
What ALU describes is an open, SIP-based platform that will have support for UC, collaboration, and customer service.

Conversation avec Laurent de Cisco

Dave Michels | October 19, 2010 |
Cisco's Laurent Philonenko's hobby is aviation and his specialty at work is "silo busting." He talked with Dave Michels about why Cisco is so hot on video, how the industry will continue to consolidate, and why Cisco hasn't joined the UC Interoperability Forum.

Pricing Trends in the Web Conferencing Market

Melanie Turek | October 19, 2010 |
Pricing pressures continue to intensify in the Web conferencing market, especially as Microsoft offers collaboration products at cutthroat rates.

Ask the Analyst: SIP Trunk Service Basics

Lisa Pierce | October 18, 2010 |
How can you use SIP trunks to save money and increase reliability? Expert Lisa Pierce of Strategic Networks Group gets down to the nitty-gritty of SIP trunk offers and capabilities.

Google Puts a "Star" on Location, But Where is UC?

Michael Finneran | October 18, 2010 |
It's frightening to see how far enterprise suppliers have fallen behind. I'm afraid it may be a byproduct of planning decisions made by people who cannot divorce themselves from a legacy of wired telephony.

Gartner Looks at Tablets

Eric Krapf | October 18, 2010 |
Gartner reports use in the enterprise for iPads; but what will we see when the enterprise-specific tablets really hit the market?

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice depl

August 29, 2018

Moving your voice services to the cloud introduces new challenges for 9-1-1 services. These include the need to serve multiple locations, and the increased mobility that comes with having a phone t

August 8, 2018

Artificial intelligence (AI) is becoming a reality for your contact center. But to turn the promise of AI into practical reality, there are a couple of prerequisites: Moving to the cloud and integr

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.