Post Archive



August 2010

Campus Communications: Cutting Over

Matt Brunk | August 31, 2010 |
School was about to open and the mandate was to get everything working before classes resumed.

Who is the Teleworker?

Gary Audin | August 31, 2010 |
"When asked [the employees] about their interest in working from home, only 21% said they were not at all interested".

Buzzkill: Report Says Cisco Source Denies Skype Rumors (Updated: NY Post Weighs In)

Eric Krapf | August 31, 2010 |
The first push-back against the rumored acquisition.

Clearwire Offers a Pre-Paid WiMAX Plan

Michael Finneran | August 31, 2010 |
A Clearwire exec noted that the pre-paid segment now includes young, tech savvy urbanites who value contract independence along with style and functionality for their devices.

Frustrating and Annoying, But Not Necessarily Bad

Fred Knight | August 30, 2010 |
Enterprises can’t just gobble up the latest "new thing." Those sticky issues like security, interoperability, scalability and manageability--not to mention ROI--need to be addressed before any new product or service makes it into the mainstream.

Is it Time for Wireless LAN to Evolve Past Microcell Technology?

Zeus Kerravala | August 30, 2010 |
Meru's "virtualized wireless" is the equivalent of a network switch, not a hub. It allows the network manger to dedicate bandwidth out to each user.

Skype in the News

Array | August 30, 2010 |
Here's a roundup of our coverage on recent Skype news; the product announcement as well as the acquisition rumors:TUESDAY: Acquisition rumors denied Cisco Trying to Buy Skype? Skype vs. Google Skype Officially Launches Skype Connect

Skype Officially Launches Skype Connect

Eric Krapf | August 30, 2010 |
The business-oriented service, renamed from Skype for SIP, lets enterprises connect their PBXs to the Skype cloud--but not the client.

Skype vs. Google

Eric Krapf | August 30, 2010 |
David Gurle, VP/GM of Skype for Business, couldn't comment on Cisco and wouldn't address Google directly, but he did point out a few points where Skype believes it's got an edge in Internet calling, especially for business users.

Cisco Trying to Buy Skype?

Eric Krapf | August 30, 2010 |
TechCrunch reports a multi-billion-dollar offer could be on the table. If it happens, it'll shake up the industry.

CounterPath and NEC Shave Enterprise Cell Bills

Matt Brunk | August 29, 2010 |
NEC's solution provides users with mobile UC capability by extending telephony, voicemail, corporate directories, presence, IM and conferencing to smart phones over cellular networks or through WiFi.

Many Enterprises Balking at Social Media Integration?

Eric Krapf | August 26, 2010 |
Social media integration may be the wave of the future, but it looks like that's where it'll reside for the time being--in the future.

Technical Resource Outsourcing

Gary Audin | August 26, 2010 |
Outsourcing will be more likely than hiring new employees in today's economy

A Dialogue with Digium's Danny

Dave Michels | August 25, 2010 |
In a conversation with Dave Michels, Digium CEO Danny Windham talks about scaling Asterisk to the enterprise; whether he's the leader of a movement; whether Digium should go public; and how the company that introduced open source to the enterprise telephony world will continue to try and disrupt that world.

Enterprises Need Two Classes of Video Traffic

John Bartlett | August 25, 2010 |
A number of my recent customers are thinking that desktop video should be placed in a lower class of service than telepresence and room-based video systems, and definitely below VoIP.

The Trouble with Troubleshooting UC Problems is a Lack of Visibility

Zeus Kerravala | August 24, 2010 |
It's time network managers started to look at UC management platforms and that starts with a tool that can provide the necessary visibility to know what's happening on the network, particularly the WAN where bandwidth is limited.

Best-of-Breed Solutions

Jim Burton | August 24, 2010 |
Major vendors always have and always will have holes in their product portfolios that are best filled by best-of-breed products. These gaps almost always plugged by products from smaller companies.

Cellular Bills: Who Pays For Marketing to You?

Matt Brunk | August 23, 2010 |
I found texting charges originating from an AT&T vendor, pitching ring tones that we didn't want or ask for. For AT&T and their vendors, marketing is a pitch that costs them nothing, by texting our phones at our expense.

Looking for Ways to Pick up the Pace on CEBP

Melanie Turek | August 23, 2010 |
Siemens hopes a new program will help developers inject communications into other business apps, and therefore into business processes.

prairieFyre Prepared for the Coming Wave

Sheila McGee-Smith | August 23, 2010 |
A new player enters the fray while the market tries to sort out Microsoft's plans when it comes to the contact center.

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice depl

August 29, 2018

Moving your voice services to the cloud introduces new challenges for 9-1-1 services. These include the need to serve multiple locations, and the increased mobility that comes with having a phone t

August 8, 2018

Artificial intelligence (AI) is becoming a reality for your contact center. But to turn the promise of AI into practical reality, there are a couple of prerequisites: Moving to the cloud and integr

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.