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Companies have lost control of the customer experiences they’re trying to manage – which is bad for both the customer and the enterprise. Taking charge of customer experience management starts with...
The PBX and related product portfolios stay put, as the parent company promises to "leverage natural connections" between its Enterprise and Carrier...
SIP trunking by itself is just a technology, but changing the entire telecom architecture so that it is centralized and VoIP/SIP end-to-end, is a big...