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Companies have lost control of the customer experiences they’re trying to manage – which is bad for both the customer and the enterprise. Taking charge of customer experience management starts with...
Video capabilities can help customers resolve their issues more quickly and with greater satisfaction – so contact centers should offer customers the...
Microsoft and Boston Consulting Group provide some insights on how generative AI-powered contact center solutions can improve customer experience and...
A fall spent traveling among nine diverse industry events shows a communications industry on the brink of tremendous transformation and acutely aware...
The company’s artificial intelligence-powered assistant is offering the same capabilities as Microsoft’s Copilot – but with greater simplicity and no...