Post Archive



December 2009

Our Top Ten Items of 2009

Array | December 31, 2009 |
A look back at our most-read blogs and features of the year.

Mitel IPO in the Works

Allan Sulkin | December 30, 2009 |
The primary reason for a near term IPO is that the company needs the money sooner than later.

Models of Video Conferencing Utilization

John Bartlett | December 29, 2009 |
We need a statistical model like Erlang, but with a different set of characteristics so we can accurately estimate the peak bandwidth demand on the network.

There Is Only One Sure Way To Get The Lowest Possible Telecom Prices

Ben Fox | December 29, 2009 |
And that is: Competitive procurement processes where there is a real and tangible threat that your incumbent supplier will lose business.

Why IP Telephony System Design is Still Important

Allan Sulkin | December 29, 2009 |
Selecting the optimal enterprise communications system can have a far reaching effect on satisfying organizational goals and objectives.

What's Hot and What's Not for 2010

Zeus Kerravala | December 29, 2009 |
Cloud computing announcements will be hot, deployments will be not. Social media will be hot with workers and not with IT departments. SIP Trunking is hot. No qualifier of "not" on this one.

Telecom Expense Management: Developing a TEM Strategy

Robert Lee Harris | December 28, 2009 |
TEM processes, services and software provide significant value, but the solutions are still far from perfect.

What We Will Remember 2009 For

Zeus Kerravala | December 24, 2009 |
The economy, Nortel, consolidation, SIP trunking, and what enterprise managers can learn from Tiger Woods.

What to Watch in 2010

Irwin Lazar | December 23, 2009 |
The top 5: The next OCS release; Norvaya; Cisco vs. Microsoft; video; and UC's future.

2010: Year of the Tiger

Matt Brunk | December 23, 2009 |
Especially challenging will be justifying the means for the ends, and this means endpoints in every network. In case you haven't noticed, endpoints aren't cheap.

Jingle Bells Ringing for Jajah: How they created $200M of Perceived Value.

Larry Lisser | December 23, 2009 |
By combining proof of scale, evidence of incremental ways to commercialize voice services and by reminding the audience of its ability to innovate, Jajah stimulated the appetite required for exit.

Channel Changes on Deck

Dave Michels | December 22, 2009 |
The dealer of the future will need to adapt to a tighter, more efficient channel model with broader skills as the marketplace changes.

Fighting for the Soul of UC

Tom Nolle | December 22, 2009 |
Of those C-level executives who thought UC was strategic, every one was involved in a UC project that totally bypassed current voice systems, vendors, and technology.

Understanding Enterprise E911

Ted Mallires | December 21, 2009 |
IP telephony offers new potential for benefits (and pitfalls) when you implement 911 service for your end users. Here are some tips to help you get it right.

Avaya/Nortel Acquisition Industry Analyst Call

Sheila McGee-Smith | December 21, 2009 |
At the time of the acquisition, Nortel's Enterprise business was around $1.5 billion. That makes it about half the size it was in 2006.

Avaya Analyst Call Today: A Sneak Preview

Allan Sulkin | December 21, 2009 |
The merged entities will have annual revenues of about $5.5 billion, an industry leading total, with strong financial ratios.

Avaya's Todd Abbott: "We're Ready to Go"

Eric Krapf | December 18, 2009 |
"This is not going to take long to integrate," Abbott told me. "The planning has been fundamentally done."

Avaya Closes Nortel Deal (Update 2: Now It's Official)

Eric Krapf | December 18, 2009 |
Avaya reportedly will announce on January 19 a roadmap for blending the Nortel products into the Avaya offerings.

Reality Check: What's Hitting the Consumers?

Matt Brunk | December 18, 2009 |
While companies continue to slash and cut payrolls and expenditures, individuals need to focus on learning how to operate like a startup.

The Declining State and Role of Consultant Liaison Programs

Allan Sulkin | December 17, 2009 |
Telecommunications consultants still play an important role in the market dynamic and will continue to do so for the near future.

October 24, 2018

With disparate workplaces and ever-expanding volumes of information to manage, the challenges for collaborating effectively are only intensifying. Many critical applications are not integrated, and

October 10, 2018

Businesses are growing across international borders quicker than ever, but scaling operations to follow suit can be a harder, longer process.

This webinar focuses on scaling your next-generat

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice deployme

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.