Post Archive



September 2009

Avaya/Nortel: Some Survey Results

Allan Sulkin | October 01, 2009 |
Positive responses to the acquisition outnumbered negative responses by several percentage points, but trailed neutral responses.

Wainhouse's Andrew Davis on Cisco-Tandberg

Eric Krapf | October 01, 2009 |
"This acquisition validates Cisco's vision. It also is acknowlegement that their strategy of the past two years was a failure."

Cisco Sees an Opportunity in Video, Acquires Tandberg

Zeus Kerravala | October 01, 2009 |
Make no mistake, this is a very strategic and acquisition for Cisco but it will add fuel to the rapidly evolving competitive landscape.

SIP Trunks & Enforceable SLAs: Do Your Vendors Balk?

Matt Brunk | October 01, 2009 |
Dollar savings have a way of blinding folks and seducing them by promising savings without regard to performance and the impact of failure in meeting the requirements.

What Does Cisco's Acquisition of Tandberg Mean for Video Conferencing Standards?

John Bartlett | October 01, 2009 |
My guess is that Cisco will be supporting standards, but not the standards we are using today.

Cisco Acquisition of Tandberg Signals Further Consolidation Ahead!

Irwin Lazar | October 01, 2009 |
This is good news for both Tandberg and Cisco customers.

Cisco Acquires Tandberg, Changes Video Playing Field

Allan Sulkin | October 01, 2009 |
The Tandberg acquisition perfectly positions Cisco at the desktop and relatively inexpensive room solutions, with Polycom as its primary competition.

IBM's Growing Set of Telephony Solutions

Brian Riggs | September 30, 2009 |
IBM is building an increasingly interesting set of full-featured unified communications appliances without running into direct competition with its business suppliers in telephony.

Verizon LTE

Sorell Slaymaker | September 30, 2009 |
How will Verizon charge for services once voice is IP? Just by Gigbytes of usage?

Sources of Innovation

Jim Burton | September 30, 2009 |
It's important to look at the major vendors' offerings, but also at products that complement what the major vendors are proposing.

PBX Suppliers: Be Prepared for Microsoft, Be Very Prepared

Allan Sulkin | September 29, 2009 |
Most, if not all, consultants left the meeting with a more favorable impression of Microsoft's chance of success.

VoIP: What About Apple?

Matt Brunk | September 29, 2009 |
Will we see an Apple IP-PBX CPE or hosted, connected to the Apple cloud and then interacting with what we need to unify our communications?

Solving the Problem of Regional WANs

John Bartlett | September 29, 2009 |
There are enterprises running this architecture today with the help of some third parties providing the connection and SBC support.

Webinar: An End User's Success Story

Eric Krapf | September 28, 2009 |
By investing in technology, despite the recession, one company got a major payoff.

Is the Enterprise "Service-Sourcing?"

Tom Nolle | September 25, 2009 |
Service-sourcing uses a customizable or programmable platform on which applications can be quickly built.

When Telepresence Sounds Bad

Eric Krapf | September 25, 2009 |
What's the most important element in a telepresence system? Would you believe the audio?

Timing Is Everything

Matt Brunk | September 24, 2009 |
IPT including SIP must deliver on better, faster, cheaper and easier to use than TDM.

The Ratification of 802.11n: Planning for Full-Speed WLANs

Michael Finneran | September 24, 2009 |
A number of planning steps are essential for getting the full impact of an 802.11n implementation.

Mitel Series X Delivers Complete UC

Melanie Turek | September 24, 2009 |
Although Mitel has a very good story in the SMB market, the new UC Advanced solution can scale to 5,000 users on a single server.

Is There a Bright Spot in Today's UC Market?

Blair Pleasant | September 23, 2009 |
So while the UC market in general has taken a hit from the economy, conferencing and collaboration technologies are the one exception, as they help companies save time and money.

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice deployme

August 29, 2018

Moving your voice services to the cloud introduces new challenges for 9-1-1 services. These include the need to serve multiple locations, and the increased mobility that comes with having a phone t

August 8, 2018

Artificial intelligence (AI) is becoming a reality for your contact center. But to turn the promise of AI into practical reality, there are a couple of prerequisites: Moving to the cloud and integr

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.