AI_2CND889_71922.jpg Image: Pitinan Piyavatin - Alamy Stock Photo AI & Automation Where Does AI Go From Here? Irwin LazarApril 23, 2024The AI hype must translate into demonstrable business benefits.
041421_VCC_VisualEngagement.jpg Contact Center & Customer Experience Vonage Adds Visual Engagement to Contact Center Platform Sheila McGee-SmithApril 14, 2021Besides video chat, latest release includes AI updates and new native webchat feature.
Golden Sikorka__AdobeStock_246442495.jpeg Security Does the Cloud Solve Your Cybersecurity Challenge? Scott MurphyApril 14, 2021It’s possible if you adopt a cloud-first strategy and refocus on cybersecurity operations.
041321_Jarvis.png AI & Speech Technologies Nvidia’s Jarvis: Conversational AI Framework Now GA Zeus KerravalaApril 13, 2021The combination of pre-trained models and software tools will enable businesses across all verticals to benefit from this conversational AI platform.
AdobeStock_404510961.jpeg Best Practices Reinventing Communications: Next Step for Retail Workers Marty ParkerApril 13, 2021By examining usage profiles, enterprises can find ways to better serve their users. In part three of this multi-part series, we look at the retail...
InsideCreativeHouse_AdobeStock_300779878.jpeg Contact Center & Customer Experience Meet the Modern Contact Center for Travel and Hospitality Massimo Morin, AWSApril 13, 2021Built on Amazon Connect, modern contact centers have been fueling exceptional CX and reducing costs for these verticals.
Microsoft_AdobeStock_232550581_41221.jpeg Vendor News Microsoft Acquires Nuance in Health Vertical Push Ryan DailyApril 12, 2021Microsoft hopes to make headways into the healthcare industry with a combination of Microsoft Cloud for Healthcare and Nuance products.
Agent_AdobeStock_136542286_41221.jpeg UCaaS Reselling UCaaS: Why This Model Is Gaining in Popularity Dave MichelsApril 12, 2021A look at how 8x8, Mitel, and 2600Hz approach the resale model for their cloud-delivered services
Andrey Popov_AdobeStock_218338573.jpeg Contact Center & Customer Experience Talkdesk AI Trainer: Another Brick in the Wall Zeus KerravalaApril 12, 2021A new human in the loop tool enhances contact center capabilities by allowing agents to create high-quality training data using their domain...
AdobeStock_132961020.jpeg Team Collaboration Building a Telephony Strategy Around Microsoft Teams Eric KrapfApril 09, 2021When it comes to cool new use cases, telephony is about as far away as you can get, but it is a way more pressing problem to solve.
dulepinsky__AdobeStock_334501495.jpeg Unified Communications as a Service (UCaaS) No Jitter Roll: UC/Collaboration Management, Room Devices Dana CasiellesApril 09, 2021The latest updates from Unify Square, Voss, Verizon Business, Comcast Business, Yamaha, AVer, and Talkdesk.
AdobeStock_420504182.jpeg Industry News Supreme Court Takes on Auto-Dialing Martha BuyerApril 08, 2021Decision in Facebook case lends clarity — at least for liability purposes —as to what is and isn’t an automatic telephone dial system.
Love the wind_AdobeStock_258960515.jpeg APIs & Embedded Communications Sendbird Flies into Unicorn Club on Messaging API Wings Dana CasiellesApril 08, 2021As mobile in-app communications become essential, this API messaging platform is taking flight.
AdobeStock_386668668.jpeg Contact Center & Customer Experience How to Keep Agents Ahead of Evolving CX Demands David Wasserman, NICEApril 08, 2021The ability to support seamless interactions across channels, provide hyper-personal service, and innovate rapidly are key success factors.
IT_Project_AdobeStock_199241005_4721.jpeg Consultant Perspectives Managing Multiple IT Projects? You Need a Cohesive Strategy Tim ProctorApril 07, 2021Taking a holistic approach to IT projects can save you time and money in the long run.
40721_Ciscoimmersive_main.jpg Unified Communications & Collaboration Cisco Live: Foretelling the Future Phil EdholmApril 07, 2021Across a wide spectrum of product areas, Cisco showed where we can expect the industry to head with a focus on innovation.