Post Archive



May 2009

Gloomy Days for Enterprise Communications System Suppliers

Allan Sulkin | May 29, 2009 |
And next quarter's results may be even worse; we could see an unprecedented annual decline of line station shipments.

Energy Star Comes to IPT/UC Servers

Gary Audin | May 29, 2009 |
Those implementing UC must consider the server and storage power consumption when selecting the IPT/UC solution.

Getting Ready for the Rebound

Eric Krapf | May 29, 2009 |
Jorge tells Zeus that the imperative now from C-level executives to communications decision-makers is to position the enterprise for the economic recovery.

The Long SIP Trunking Road

Eric Krapf | May 29, 2009 |
This is very likely not something you can just go out and order to today, then sit back and watch the savings pile up.

Unified Conferencing & Collaboration as a Step Toward UC

Melanie Turek | May 29, 2009 |
The ROI is often easier to prove; the technology is typically easy to use and deploy, especially on a hosted model; and the cost savings can be significant.

Microsoft & HP: Potential for a Very Beneficial Partnership

Brian Riggs | May 28, 2009 |
While there's nothing wrong with HP expanding its UC services, the move could contribute to Microsoft's other partners getting left in the lurch.

Voxeo Acquires IMified, Strengthening UC & Unified Self-Service

Nancy Jamison | May 28, 2009 |
Voxeo is filling out their strategy to provide Unified Self-Service.

UC and Enterprise 2.0: United In the Pursuit of Hyper-Productivity

Mike Bergelson | May 27, 2009 |
UC and Enteprrise 2.0 technologies will help larger organizations achieve the kind of hyper-productivity that their garage-housed competitors enjoy.

Avaya Launches Contact Center Express 4.0

Sheila McGee-Smith | May 27, 2009 |
There's lots to like about Avaya's announcement today around its mid-size contact center offer.

Access Points As Lightning Rods

Matt Brunk | May 26, 2009 |
Should access points be plugged into IP telephones?

The Next Technology Imperative: Green

Dave Michels | May 26, 2009 |
Technology upgrades, such as unified communication applications, need to be evaluated for their environmental impact as well as their productivity gains.

HP and Microsoft Put a Shot Across Cisco's Bow

Michael Finneran | May 26, 2009 |
There are still plenty of gaps in UC product capabilities. The question is whether those deficiencies can be addressed more quickly by one big company (Cisco) or two (HP and Microsoft).

Avaya Marketing Communications Needs Improvement (Much Improvement)

Allan Sulkin | May 26, 2009 |
There are many reasons why Cisco has leapt ahead of Avaya in less than a decade's time, but one stands out like a sore thumb.

Is Service Virtualization Changing the Rules?

Tom Nolle | May 26, 2009 |
Current forces seem to create a world where hosted, cloud-based, or private service features could all be composed into a common structure

Results from Frost & Sullivan's IPT Market Study

Melanie Turek | May 25, 2009 |
The world enterprise IP soft client market more than doubled its size, from 2007 to 2008.

Application Assurance. What Is It and Why Is It Important?

Bob Emmerson | May 22, 2009 |
Without application assurance, enterprises have minimal or even zero visibility on the real-time performance of the applications that are running over the wide area network.

UC at Interop

Don Van Doren | May 22, 2009 |
If you wanted an update on UC, Interop had a broad menu from which to choose.

The Frequent Caller

Sorell Slaymaker | May 22, 2009 |
Both the customer and the business want to address issues faster and more accurately. The opportunity to succeed is high.

Cisco & Pancho

Matt Brunk | May 21, 2009 |
In contrasting worlds of voice and data the same is true today--you can't have one without the other.

Nortel Reorg Deadline Extended to September

Eric Krapf | May 21, 2009 |
The U.S. Bankruptcy Court has granted Nortel an extension of the deadline for filing a plan of reorganization, setting a new deadline of September 11.

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice depl

August 29, 2018

Moving your voice services to the cloud introduces new challenges for 9-1-1 services. These include the need to serve multiple locations, and the increased mobility that comes with having a phone t

August 8, 2018

Artificial intelligence (AI) is becoming a reality for your contact center. But to turn the promise of AI into practical reality, there are a couple of prerequisites: Moving to the cloud and integr

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.