Post Archive



December 2008

The Return of All-in-One UC

Brian Riggs | December 31, 2008 |
I've been intrigued these past few months in the uptick in MCS 5100 sales that Nortel has been announcing.

2008 in Review and What to Expect in 2009

Hank Levine | December 30, 2008 |
Some customers secured very favorable telecom deals with significant price reductions in 2008.

Predictions, Damned Lies and Statistics

Eric Krapf | December 30, 2008 |
The migration to VoIP and SIP will continue despite the economic downturn. As a result, CSPs must include SIP trunking services in their product offerings.

2009: The Year Of...

Matt Brunk | December 30, 2008 |
More services beyond utilitarian ones will move to the web. Thin clients will grow in the SMB and they are predicted to significantly increase their IT spending in 2009. Both Apple and Cisco are expected to enjoy more profitability from video- and audio presence.

2009 Predictions

Allan Sulkin | December 28, 2008 |
A new customer research survey reveals that many of its respondents plan to purchase, investigate, or maybe think about a unified communications solution sometime during the next few years.

A Quick Look at UC 2008 Highlights

Blair Pleasant | December 26, 2008 |
Some UC purchases have been put on hold, and many companies are now taking a wait and see attitude.

AT&T Cuts Consultant Liaison Program

Allan Sulkin | December 26, 2008 |
AT&T's actions are not totally unique, because several major enterprise communications systems suppliers--Avaya, Nortel, and Siemens--also reduced their consultant staffs this year/

Contact Center Market Top 10 Events of 2008

Sheila McGee-Smith | December 23, 2008 |
Once the counting is done, 2008 is sure to be the year that IP agent shipments surpassed TDM for the first time.

Top Traffic Generators

Eric Krapf | December 23, 2008 |
The day Lou D'Ambrosio resigned from Avaya was our busiest this year.

Enterprise Communications Market Top 10 Events of 2008

Allan Sulkin | December 22, 2008 |
Fallout from unemployment and tight credit will lead to reductions in IT expenditures and inhibit adoption of UC solutions for at least 18 months.

The Shift of Power

Matt Brunk | December 22, 2008 |
We all want to forget $4 a gallon for gasoline and that proved to be a breaking point for most. At what price per kilowatt-hour will the same message resonate?

Flying Close to the Sun

Tom Nolle | December 22, 2008 |
Daidalos II is a project of the EU Framework Programme 6, and it's directed at creating advanced network interfaces for delivery and control of personal communications services across device and location boundaries.

The Year in Review: Part 2

Marty Parker | December 19, 2008 |
UC made considerable progress during the past 12 months and the stage is set for an even broader adoption of Unified Communications in the coming year.

The Telephone: Art Reflecting Life?

Matt Brunk | December 18, 2008 |
When you stop and think about it, what is more appealing, a phone or a computer?

If I Were Santa...

Zeus Kerravala | December 18, 2008 |
Twas a week before Christmas and all through the industry, not an IT manager was buying, not even a mouse...

Deja vu, Again!

Allan Sulkin | December 18, 2008 |
If SaaS is nothing more than software applications in The Cloud (or what used to known as The Network), then I first started using SaaS almost 30 years ago when it was known as computer timesharing services.

Nortel: The Contact Center Effect

Eric Krapf | December 17, 2008 |
My first thought on the subject was that Nortel's difficulties could be a real opportunity for Avaya in the contact center.

Start-ups to Watch in 2009

Zeus Kerravala | December 17, 2008 |
With the upcoming shift to UC being an application enabler instead of a standalone application, the way we secure and manage UC needs to be different.

Will Nortel Effectively Spin Off Carrier Business?

Eric Krapf | December 17, 2008 |
Essentially, they're saying Nortel could wind up spinning off its carrier business and becoming an enterprise-focused company.

Are RFPs Still Necessary?

Allan Sulkin | December 17, 2008 |
Customers still need to prepare an RFP document as an integral part of the purchase decision process for their next enterprise communications system.

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice depl

August 29, 2018

Moving your voice services to the cloud introduces new challenges for 9-1-1 services. These include the need to serve multiple locations, and the increased mobility that comes with having a phone t

August 8, 2018

Artificial intelligence (AI) is becoming a reality for your contact center. But to turn the promise of AI into practical reality, there are a couple of prerequisites: Moving to the cloud and integr

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.