Post Archive



August 2008

Microsoft Slams Cisco over Email (Updated w/Joe Burton Response)

Eric Krapf | August 29, 2008 |
Microsoft's Unified Communications team has leaped on the Cisco purchase of PostPath as a reversal of a previous position about the relative importance of email. I had a chance to talk with Zig Serafin, GM for the Unified Communications Group at Microsoft, and he made many points that you'll also find in this post from Microsoft blogger [email protected]:

Habits Are Things We Do Without Thinking

Fred Knight | August 29, 2008 |
"Habits are things we do without thinking." My father would repeat those words endlessly to my sisters and me when we were kids. Good study habits at school would lead to productive behaviors in the workplace; regular exercise as a child increased the odds of staying active and fit as an adult; staying away from booze and cigarettes would.... Well, I never bought into that one.

Cisco's PostPath Acquisition: More Light on Cisco's UC Roadmap

Marty Parker | August 27, 2008 |
Yesterday, August 27, Cisco announced agreement to acquire PostPath, a startup in the e-mail and calendar server market. PostPath has produced a web-based messaging engine that reportedly includes emulation of Microsoft Exchange, apparently down to the level of the Exchange RPC interfaces.

Challenging Issues in IT Equipment Purchase & Maintenance/Support Agreements

Kevin DiLallo | August 27, 2008 |
In the first of a three-part series, a negotiator warns of the pitfalls and stumbling blocks when purchasing communications gear.

UC Obstacles: It's Not the Technology...or Is It?

Matt Brunk | August 27, 2008 |
There's been a fever in the industry to claim UC as the "thing" to do, hawk and implement. I've come to terms to accept UC in the eyes of the users and not the vendors. It seems that the biggest obstacle facing UC isn't the technology: the magic glue that binds us to everyone else at a moment's notice, or even buggy software. Instead it's human behavior.

Cisco Acquisition Aims at Microsoft? (Updated)

Eric Krapf | August 27, 2008 |
This acquisition by Cisco, of a company called PostPath, looks an awful lot like Cisco is gearing up to go head to head with Microsoft's Unified Communications strategy.

Comes a Time When You Settle Down

Eric Krapf | August 27, 2008 |
Our next VoiceCon webinar (register here) poses a question that has made me think. The Webinar is titled, "Taming the Nomad--How to Accomplish More by Moving Less," and its premise is that the ever-increasing desire for mobility may be tempered by the realities of the current energy situation. In other words, how do you plan for an environment where workers who used to take mobility for granted are now much more conscious of the amount they're spending to drive or fly? And how can communications technology help you deal with this changing reality?

Monitoring Videoconferencing Endpoints

Eric Krapf | August 26, 2008 |
I was talking with Joe Frost of Psytechnics, about the quality-monitoring company's future directions, and Joe said that they're focusing on monitoring of video endpoints, and that they're not seeing much reason to get into the business of QOS monitoring for Unified Communications endpoints.

Middleware for Microsoft OCS and IP-PBXs?

Eric Krapf | August 25, 2008 |
A company called Covergence is out with a gateway that aims right at the problem that any enterprise will face as it plans its migration into Unified Communications: Getting all of the pieces to talk to each other.

Preparing For Alternative Energy

Matt Brunk | August 25, 2008 |
As a followup to Building Your Own Power Plant, I wanted to share some of what we've learned over the past year in our building and energy projects.

More on Social Software and UC

Blair Pleasant | August 25, 2008 |
I've received a few emails about last week's post on social software and unified communications, so I'd like to expand on some of my comments.

How Will the Economy Impact the Enterprise Budget?

Tom Nolle | August 22, 2008 |
We're in one of those times when the questions occupying the minds of executives undergo a radical change. Gone are questions like who will win what sporting event or maybe the next management golf tournament. In their place is "What's happening in the economy?" and "What happens to my budget?" There's good news and bad news; two items in each, in fact.

Social Software and UC

Blair Pleasant | August 22, 2008 |
I've been thinking a lot about social software lately. The team is in the process of adding a social software community to our website, and last month I joined the ranks of twitterers (or is it tweeters or twits?) using Twitter, the micro-blogging service. In addition, there've been some interesting discussions about unified communications on some of the Google Groups I'm in. This all leads me to wonder, how does social software relate to UC?

Building Your Own Power Plant?

Matt Brunk | August 22, 2008 |
For those that are wrestling with how to get more juice to their closets or somehow perform a juggling act with facilities, then supplementing your power with green sources may be the solution. According to Costco, "Green is Gold."

Another Nortel Acquisition: Beyond Telepresence

Eric Krapf | August 21, 2008 |
I'm working on this unified theory of consolidation, about how vendors like Avaya and Nortel ought to be buying not each other, as the earlier rumors had it, but companies in cutting-edge communications like telepresence. Nortel obliged me today by buying a company called DiamondWare, which makes "high-definition, proximity-based 3D positional voice technology that brings life-like sound to virtual web and voice communications." They only paid $10 million, which even Nortel can still afford, and it's interesting technology they're getting.

Telecom and Networking Industry Needs Attrition More than Mergers and Acquisitions

Zeus Kerravala | August 21, 2008 |
Over the past couple of years we've seen a tremendous amount of companies merge, be acquired or turn private in our industry. Alcatel bought Lucent, Siemens went private and will be merged with Enterasys, NEC acquired Sphere, Mitel purchased Inter-Tel and AT&T bought Interwise to name a few. Currently there is speculation around Silver Lake acquiring Tandberg and folding it into Avaya, raising speculation around Polycom's future. Typically, as markets mature, a logical market leader, number two and three vendors mature and the number of vendors eventually rationalizes down to a quantity that can be supported.

SpeechTek Virgins and Other Musings

Sheila McGee-Smith | August 21, 2008 |
This year SpeechTek competed neither with VoiceCon San Francisco nor my annual trip to the Jersey Shore. Given my office location just 50 miles north of Manhattan, I took the opportunity to drive down to the Marriot Marquis on Monday to attend my first SpeechTek. I was not alone. The Grand Opening of the show floor Monday evening was wall to wall traffic.

Masergy Connects Telepresence

John Bartlett | August 21, 2008 |
I discussed the telepresence (and video conferencing) global connectivity problem and the solutions from IPV Gateways and Virtela Networks in my last 3 posts. Today let's look at how Masergy has structured their MPLS network and the Masergy Video Exchange (MVE) to help solve this problem.

Note to The FCC: Bargain for a Better White Space Plan

Michael Finneran | August 20, 2008 |
Come September, the FCC will decide if and on what basis they will allow use of TV white space for unlicensed or "lightly licensed" operation. The outcome of this decision can have a major impact on the entire wireless market, from cellular to WiMAX, Hot Spots, and even wired broadband access.

Stealth Player in Unified Communications? Maybe : Voxeo Acquires SIP Player and Announces Prophecy 9

Nancy Jamison | August 20, 2008 |
I'll bet that when you think unified communications companies, Voxeo doesn't immediately leap into your mind. Until this week they weren't really positioned in my mind that way either.

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice depl

August 29, 2018

Moving your voice services to the cloud introduces new challenges for 9-1-1 services. These include the need to serve multiple locations, and the increased mobility that comes with having a phone t

August 8, 2018

Artificial intelligence (AI) is becoming a reality for your contact center. But to turn the promise of AI into practical reality, there are a couple of prerequisites: Moving to the cloud and integr

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.