Post Archive



July 2008

The Siemens Joint Venture: Customer Implications

Marty Parker | July 31, 2008 |
You've seen all the news on the Siemens Enterprise Networks (SEN) spinout into a Joint Venture with The Gores Group. As an independent consultant to enterprise customers, I've spent most of my time thinking about what this might mean to them--the customers. Three words come to mind: Change, Focus, and Innovation. These may seem contradictory, but maybe not so much.

Blocking Skype

Gary Audin | July 31, 2008 |
Skype is a free Internet based telephone service that many enterprise employees access and use. Some enterprises use Skype for internal use. One French and U.S.-based company used Skype for their development team's collaboration. So should an enterprise allow Skype on their internal network? Not necessarily according to Blue Coat Systems, a security and WAN optimization vendor.

Siemens' Partnership Shuffles the Deck for Wireless

Michael Finneran | July 31, 2008 |
It will take a while for all of the ramifications of Siemens Enterprise Networks' (SEN's) 49-51% partnership with the Gores Group to become clear, but the outcome in the wireless space is pretty straightforward. In any combination of this sort the dreaded s-word, "synergy", will quickly enter the discussion and in the wireless space there is some obvious overlap between Siemens and joint venture partner Enterasys.

Captain Kriens Steps Aside As Captain of the Starship Juniper

Zeus Kerravala | July 30, 2008 |
Last week Juniper announced that Microsoft executive Kevin Johnson has been named the new CEO of Juniper Networks, ending the 12 year Kriens era. Scott Kriens' tenure saw Juniper's meteoric rise, where it did the unthinkable and took router market share from 800 pound gorilla Cisco. Juniper succeeded on the strength of its technology, but under Kriens, was never able to break away from competing purely on technical strength.

Is That Web Site Down?

Gary Audin | July 30, 2008 |
Suppose we depend on web sites like Google, Yahoo and others for supporting the enterprise business instead of or in addition to the private enterprise sites? How far would you go in this direction? There are issues of privacy, security and compliance. What about availability, disaster prevention and recovery?

Siemens Wednesday-Morning QBing

Eric Krapf | July 30, 2008 |
Business Week has the Alec Gores interview for its article on Gores Group's Siemens acquisition and joint venture. The article highlights the financial straits that SEN was in before the acquisition: Almost $1 billion in losses last year, declining market share, stiff competition from incumbent and new vendors. Even more revealing is Gores' hints about how he'll go about fixing SEN.

Gores-Siemens Joint Venture: The Contact Center Perspective

Brian Riggs | July 29, 2008 |
Despite the respectable amount of coverage of The Gores Group acquiring majority ownership of Siemens Enterprise Communications, one aspect of the newly formed joint venture that no one seems to be examining in much detail is SER Solutions. SER is the contact center solution developer that has been in the Gores portfolio of companies since early 2006. In setting up the joint venture, Gores plans to combine SER with Siemens Enterprise and Enterasys to build a powerhouse of communications, networking and contact center solutions.

Siemens Deal: The Enterasys Perspective

Eric Krapf | July 29, 2008 |
During this morning's Siemens press conference, Gores Group representatives stressed their track record in turning around technology companies, citing as a prime example one of the companies that will be part of the new Siemens Enterprise (SEN) joint venture: Enterasys. I just had a chance to talk with Enterasys CEO Michael Fabiaschi, and I started by asking him how Gores group turned Enterasys around and made it profitable.

More on Siemens Enterprise and The Gores Group

Sheila McGee-Smith | July 29, 2008 |
No Jitter has been following this breaking story since early this morning, specifically Eric Krapf and Allan Sulkin. I'll now add my perspective fueled by an interview today with Siemens Enterprise Communications Chief Operating Officer Thomas Zimmermann. One of the goals articulated by Siemens since the beginning of its quest to find a partner for its enterprise business two years ago was to strengthen Siemens' market position in North America. How will the joint venture with The Gores Group achieve that?

Sulkin on Siemens, Alcatel-Lucent

Eric Krapf | July 29, 2008 |
Allan Sulkin was kind enough to send me his thoughts on the Siemens Enterprise (SEN) deal this morning. Allan knows SEN as well as any analyst out there; here's what he says:

Liveblogging Siemens Press Conference

Eric Krapf | July 29, 2008 |
9 AM Eastern: Press conference is under way; they're doing it from Munich, in English. Joe Kaeser, CFO of Siemens AG, opens it up. "We were not interested in a quick sale." Gores Group has majority stake in new joint venture. Gores assumes managerial responsibilities; Siemens has 2 board seats and super-majority rights. JV will have right to use Siemens logo. Investment will be to acquire technology providers and facilitate the transition from hardware to software.

More Big News: Alcatel-Lucent CEO, Chairman Resign

Eric Krapf | July 29, 2008 |
As if the Siemens news wasn't enough, Alcatel-Lucent announced today that its CEO, Pat Russo, and Chairman, Serge Tchuruk, are resigning. Russo will stay on until a new CEO is named, and Tchuruk's resignation is effective October 1. Updates throughout the day on this as well.

Equity Firm Gores Group Acquires Siemens Enterprise (Updated)

Eric Krapf | July 29, 2008 |
Confirming last week's rumors, Siemens announced today that its Enterprise Communications division will be acquired by Los Angeles-based private equity firm The Gores Group. One of the most intriguing parts of the deal is that Gores Group, which we noted last week also owns Enterasys, is going to combine Siemens Enterprise, Enterasys and another one of its portfolio companies, SER Solutions, which makes contact center systems, into a joint venture.

911 May Cost You Far More Than a Phone Call

Gary Audin | July 29, 2008 |
This entry was written by Mark J. Fletcher, Product Manager, E911 Emergency Services for Nortel, and was edited by Gary Audin. What if 9-1-1 does not work? What if the location is incorrect? Suppose you implement 9-1-1 and E911 in one office because the law says so but not in another office because there are no E911 regulations? Does an enterprise create more liabilities with uneven 9-1-1 and E911 deployment?

Panasonic's Drop List

Matt Brunk | July 28, 2008 |
Panasonic issued a memo to its dealer base stating: Effective September 1, 2008, we are changing the way we provide telephone technical support for the following products:

More About Human Latency: Art Rosenberg Weighs In

Eric Krapf | July 28, 2008 |
That Human Latency post of mine has earned me another rebuke, this from Art Rosenberg. Art writes:

Human Latency in UC: What Does the Business Process See?

Marty Parker | July 28, 2008 |
Last Wednesday, Eric Krapf wrote that, "Human latency, for those not buzzword-current, is the time it takes for workers to move from one communications channel--say, email--to another one--say, the telephone--to respond to whatever issue they're dealing with." He was writing about latency to reinforce the view of Zeus Kerravala, who is puzzled about the slow adoption of UC and is, "...not fully convinced that desktop based unified communications dramatically alters the way I work." Zeus goes on to say that switching between modes of communications is more important in mobility situations than at the desktop

Global WAN Connectivity for Telepresence

John Bartlett | July 28, 2008 |
A majority of the enterprises I have worked with on telepresence solutions have offices distributed around the globe. To connect these far flung offices, the enterprises need a carrier who can provide the high bandwidth and high quality transport that telepresence demands to all these global locations. The best solution is a single carrier who can provide an MPLS link to every office. This isn't always possible.

More SIP Trunk Issues

Eric Krapf | July 25, 2008 |
If you want to read an absolutely brilliant discussion of a key technical/security/policy issue around SIP in general and SIP trunking in particular, check out this VOIPSA blog post by Dan York.

Microsoft's Response Point Matures

Gary Audin | July 25, 2008 |
Response Point, Microsoft's other approach to VoIP, has its first Service Pack (SP1) available. SP1 was announced at the Microsoft Worldwide Partner Conference 2008 in Houston TX. I first discussed Response Point in my blog, "Microsoft's Response Point, Good for the Enterprise?" Response Point is Microsoft's software based small IP PBX.

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice depl

August 29, 2018

Moving your voice services to the cloud introduces new challenges for 9-1-1 services. These include the need to serve multiple locations, and the increased mobility that comes with having a phone t

August 8, 2018

Artificial intelligence (AI) is becoming a reality for your contact center. But to turn the promise of AI into practical reality, there are a couple of prerequisites: Moving to the cloud and integr

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.