Post Archive



December 2007

What was 2007's Biggest Story?

Eric Krapf | December 31, 2007 |
Vote: Opinion Polls & Market Research

Ssssh...The Kids Are Trying to Work

Eric Krapf | December 31, 2007 |
Young adults still use libraries, according to a new study. While one study never gives you a complete picture of a complicated world, I think this is a useful corrective to much of what we hear about the hell that's supposedly going to break loose in enterprise communications once the Millenial generation gets to work.

Don't Underestimate Silver Lake - or Giancarlo

Eric Krapf | December 28, 2007 |
By Marty Parker Last week's news of Charlie Giancarlo's move to Silver Lake created a flurry of comments about what Charlie might be doing with Avaya, Silver Lake's most recent private equity acquisition. Yet, as Charlie's move sinks in, it seems to me that assuming Charlie Giancarlo made that move so as to "fix" Avaya would be a gross underestimation of both Charlie and Silver Lake.

Giancarlo at VoiceCon

Eric Krapf | December 28, 2007 |
Charlie Giancarlo delivered the Cisco message at VoiceCon Orlando this past year, and you can see the video here.

Alexander Graham Bell, Fraud?

Eric Krapf | December 26, 2007 |
Oh, now this is just depressing. I simply refuse to believe that aggressive lawyers and corrupt government officials were behind Alexander Graham Bell's rise to prominence. It's so unlike what came after.

Today's Poll

Eric Krapf | December 26, 2007 |
Best of breed or one neck to choke? Opinion Polls & Market Research

iExperience From the Zealot's Perspective

Matt Brunk | December 26, 2007 |
(cross-posted at For the past couple of years I've been planning and scheming to convert my office wares over to Apple. I read feedback in Information Week that gave me pause as the readers quipped about why businesses won't buy Apple. One reader writes, "that with Windows you have a choice of PC manufacturers while with MAC OS X, your choice of computers is Apple, Apple, Apple." Another reader commented, "He wants selection" and "doesn't want to risk leaving the Windows world." Why Apple?

Who Pays the Power Bill?

Gary Audin | December 26, 2007 |
Greater than 1.5% of the electrical power consumed in the US is for data center operation. This figure is expected to rise to 3% by 2010. This is the conclusion reported in the EPA report "EPA Report to Congress on Server and Data Center Energy Efficiency" released in August, 2007. The report does not include the power consumed in the telecom and LAN closets. In many ways, the closet power consumption is hidden--in the office utility bill. The closet power is rarely analyzed nor is it considered in the purchase of the IT equipment located in the closet.

Telecom: No Country for Entrepreneurs

Eric Krapf | December 25, 2007 |
Here's a column about why public telecom is a bad business for entrepreneurs. Given the season, I hope nobody has made bold to mention to this author that there isn't really a you-know-who.

No More Talking Heads?

Eric Krapf | December 25, 2007 |
Christmas at the Krapfs': Acutal comment about enterprise video after the jump:

Texting 'N Talking 2

Eric Krapf | December 25, 2007 |
I promoted this item from earlier in the blog's history because Phil Edholm's got another Bluetooth post, and it gives me an excuse to again post the Larry David video on the jump:

Giancarlo Reaction

Eric Krapf | December 21, 2007 |
Here's how an executive at a Cisco competitor reacted to the news of Charlie Giancarlo's departure from Cisco:

Giancarlo & Cisco's Future (and Avaya's)

Eric Krapf | December 21, 2007 |
By Fred Knight I've known Charlie Giancarlo since the early '90s, when he was with ATM pioneer Adaptive Corporation and then at Kalpana, the company that brought Ethernet Switching to the marketplace. So, I'm pretty sure that Sheila McGee-Smith is right in her post earlier today that Charlie didn't come to his decision overnight; her conclusion that the recently announced reorg of the Cisco organization was in response to Charlie's plans to leave rings true.


Eric Krapf | December 21, 2007 |
A couple of housekeeping points: 1. We've got our archive up, so now you can see everything that we've posted since No Jitter went live last week. Go down to the bottom of this column and click on "More Stories."

Avaya Beats Cisco

Eric Krapf | December 21, 2007 |
Be sure to follow the jump on Sheila's post below, because she gets the really juicy part of the Charlie Giancarlo story in her post below: He's going to Silver Lake Partners, which owns Avaya. Score one for the gang from New Jersey (kind of).

Charlie, We Hardly Knew Ye

Sheila McGee-Smith | December 21, 2007 |
It was always my intention to write my last blog post of the year about Cisco. Until about 9 PM last night, the subject was to have been a new emphasis on software that Cisco highlighted at its recent industry analyst event, C-Scape. While I will come back to that topic soon, the news of the day prompts me to write instead about Chief Development Officer Charlie Giancarlo's departure, announced after the market close on December 20th.

Managing MACs

Eric Krapf | December 20, 2007 |
Matt Brunk, who's keeping the lights on over at VOIPLoop for the time being, has an interesting post about how moves, adds and changes can be a window into the bigger challenges of converging voice and data.

Contact Center Metrics: Image of the Day

Eric Krapf | December 20, 2007 |
Zack Taylor has an interesting visual on Avaya's blog. That CSR definitely doesn't know what she's in for.

Will Microsoft Buy A PBX Vendor?

Eric Krapf | December 19, 2007 |
Today's poll: Now with fewer ads: Opinion Polls & Market Research

Cisco Widens Market Share Lead

Eric Krapf | December 19, 2007 |
I was talking with Allan Sulkin this morning about IP-PBX market shares, and he was kind enough to send me his latest chart, which is an eye-opener:

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice deployme

August 29, 2018

Moving your voice services to the cloud introduces new challenges for 9-1-1 services. These include the need to serve multiple locations, and the increased mobility that comes with having a phone t

August 8, 2018

Artificial intelligence (AI) is becoming a reality for your contact center. But to turn the promise of AI into practical reality, there are a couple of prerequisites: Moving to the cloud and integr

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.