Posts

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10 Ways to Evaluate Communications Technology for the Long Term

September 20, 2023

A complete technology solution requires a platform, implementation, and ongoing support. You have to get all three of these right to achieve success. Here are the things to keep in mind as you select...

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Contact Center & Customer Experience

The Future of Business Process Outsourcing

Sheila Walthoe, Local Measure

September 19, 2023

Business process outsourcing offer access to technology and process expertise, improves efficiencies, and reduces labor costs. Here's how BPOs can...

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Security

Changing the Security Game – Microsoft enters the SASE Market

Scott Murphy

September 19, 2023

Microsoft’s release of a Secure Service Edge (SSE) solution in November will drive innovation in the secure access service edge market – a win for...

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Technology Trends

CEDIA and the Commercial Integrator Expo: Bridging the Gap Between Residential and Commercial Technologies

David Maldow

September 18, 2023

Thanks to the rise in hybrid work, the communications technologies available to home workers are closer than ever to the professional-quality...

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AI & Automation

Using Generative AI to Synthesize Dynamic Dialogue

Matthew Vartabedian

September 18, 2023

At the Voice & AI show last week in Washington, DC, Raj Koneru of Kore.ai provided an overview of how generative AI and conversational AI are...

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AI & Automation

No Jitter Roll: Salesforce Launched Einstein 1 Platform and Einstein Copilots, Slack Launched New AI and Automation Capabilities, Microsoft Study Found that Microsoft Copilot in Dynamics 365 Improved CX

Matthew Vartabedian

September 15, 2023

AI led this week’s news: Salesforce launched its own generative AI conversational assistants, plus a native cloud integration with its AI Platform...

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Enterprise Connect

Nominations Open for IT Awards

Eric Krapf

September 15, 2023

Our IT Hero and Spotlight Awards acknowledge excellence in communications and collaboration — nominate a deserving professional today.

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AI & Automation

Relying on AI as a Core Business Component Brings Layers of Risk

Martha Buyer

September 14, 2023

Despite the vast volumes of data relied upon to generate responses to posted questions, the responses produced by AI are often incorrect. But that's...

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Security

8x8 rolls out Omni Shield, a New SMS Fraud Prevention API

Zeus Kerravala

September 11, 2023

The solution offers a monitoring system for messaging, instantaneous fraud detection with real-time traffic analysis, and autoblocking features.

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Meetings

Farewell to BlueJeans

Irwin Lazar

September 11, 2023

BlueJeans, a Pioneer in video meetings, reaches end of life – and we can learn three significant things with its sunsetting.

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AI & Automation

No Jitter Roll: Zoom Debuts AI Companion, Bandwidth Builds AIBridge with Partners, Genesys and Salesforce Team Up

Matthew Vartabedian

September 08, 2023

This week, Zoom debuts its generative AI assistant; Bandwidth Builds AIBridge with partners Google and Cognigy; Genesys and Salesforce partner on CX...

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AI & Automation

Humans Remain a Vital Part of the AI Equation; Cloud Providers Are Using AI in Their Marketplace Battles

Matthew Vartabedian

September 08, 2023

The Voice & AI show kicked off this week in Washington, DC, this week, and one speaker stressed the importance of remembering that AI will be...

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AI & Automation

Time to Consider AI Costs?

Eric Krapf

September 07, 2023

What's the one thing that's been ignored in many conversations about the type and scope of AI technology a company may want? The cost.

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CCaaS

Genesys and Salesforce Take Service Cloud Voice Integration To a New Level

Sheila McGee-Smith

September 06, 2023

The CCaaS and CRM powerhouses will use their partnership to allow companies to leverage the best that both companies have to offer in data management...