Karl Hantho
Karl Hantho is president of the Americas for Videxio, a cloud-based video meeting and calling service that seamlessly connects devices...
Read Full Bio >>

Karl Hantho | August 30, 2018 |


Your Video Infrastructure Faces End-of-Life: Now What?

Your Video Infrastructure Faces End-of-Life: Now What? Plan your video conferencing migration strategy now to avoid headaches and rushed decisions later.

Plan your video conferencing migration strategy now to avoid headaches and rushed decisions later.

Until more recently, the best route to enable professional, high-quality video conferencing was through infrastructure. The cost of procuring, managing, and supporting this infrastructure was simply accepted as a cost of doing business.

Fast forward to today, and we see this trend reversing. Infrastructure sales have declined over the past few years, and there are a number of reasons why:

  • Increase in mobile workers and distributed workforces -- As more employees work remotely, they need tools that work from any environment.
  • Growing need for interoperability -- Organizations standardizing on Skype for Business and G-Suite found that their traditional room video conferencing systems were siloed and couldn't connect with this user community.
  • Move to the cloud -- Companies are shifting more applications to the cloud for scalability, innovation, and the future-proofing of their investments, as well as to capitalize on Opex versus Capex investments. In fact, a recent LogicMonitor study estimates that 83% of enterprise workloads will be in the cloud by 2020.

Video infrastructure is no longer the best answer to most video deployment architectures. That doesn't mean that purpose-built video codecs from the likes of Cisco and Polycom have seen their day. Nor does it mean that your existing investment in these solutions has become obsolete.

Instead, it means secure, high-quality video conferencing no longer requires you to own video infrastructure; cloud services can accomplish this, while protecting your investments and saving money at the same time.


What to Do If Your Video Infrastructure Faces End-of-Life
If you've received an end-of-life notice on some of the critical components that make up your video infrastructure, you'll need to decide on the best migration strategy for your company. Do nothing, and you risk a buggy system down the road that cannot be fixed. It's time to get in front of this and start evaluating your technology refresh options.

Your current vendor may guide you to decommission everything you own and reinvest in their latest and greatest systems and infrastructure. For some, this may be the best option, though it is likely the most expensive option, and one that locks you into a single-vendor relationship.

There are a number of alternatives that can protect your investments while also providing access to a service that addresses the new ways employees work, communicate, and collaborate. Moving to a cloud service is one of the growing trends that simplifies this decision.

Registering Video Systems to the Cloud
Instead of another on-premises installation, consider registering your video systems to a cloud service. With the right endpoint subscription service, you can host your room systems from Cisco, Polycom, Huawei, Lifesize, and others in the cloud for a lower price. There is no upfront capital expenditure, and the cost of a cloud video solution is often less than infrastructure's yearly maintenance cost alone. With those budgeted maintenance funds, you can subscribe to a cloud video service and get even more functionality. The service is always up-to-date and maintained by the provider, so you can reduce help desk calls and IT requests, freeing up more time for your IT team.

Here are a several ways a cloud-based video service can help you get more from your existing video infrastructure:

  • Security -- Secure media traffic behind your corporate firewall with encryption, and access other security features like PIN codes, locking meeting rooms, and one-time-use rooms.

  • Scalability -- As your company grows, a cloud service can grow with you. There's no need to purchase additional hardware or ports; simply add a new user license to your existing subscription.

  • Interoperability -- Cloud video conferencing connects people on different platforms, so you can use your infrastructure to talk to someone on another video endpoint, Skype for Business, Google Hangouts Meet, or any calling service.

  • Same Quality -- With the right service, you don't have to worry about dropped calls, choppy audio, or frozen faces. Look for a provider that has a dedicated global network just for video, so your calls do not compete with other media traffic.

  • Flexibility -- Cloud video services let mobile workers talk to anyone, on any device, from any location -- whether using a video system in the conference room or joining via smartphone in the car.

  • Easy to Implement -- Video endpoints can be set up on a cloud service in minutes through an automated registration process.

How to Ensure a Smooth Migration & Drive User Adoption
A new collaboration solution is only as good as its usage. Once you've carefully researched and selected the best video conferencing solution for your company, you may be tempted to sit back and relax, but don't forget about that critical last step: implementation. Driving user adoption is not always easy, but with some proactive planning, you can get the most value from your investments in no time.

  1. Plan for rollout -- Cloud video solutions can run at the same time as on-premises solutions, so you can easily roll out a new service in phases with no downtime.

  2. Offer the right trainings and guides -- Schedule user training around your migration schedule to avoid end-user confusion. Additionally, consider using multiple channels to reach employees. Stay in front of employees with videos, in-person or remote trainings, online guides, etc.

  3. Find and empower your champions -- Work with champions in their respective departments to drive adoption within their groups, considering specific use cases for each group. For instance, educate the sales team on how video can help them close more deals faster, or show HR how to use video for remote interviews or all-hands meetings.

  4. Create a video culture, starting at the top -- Work with the management team and champions across the organization to make video a regular part of daily communications. If the boss doesn't use video meetings, no one else will.

  5. Monitor usage trends -- Use analytics tools to proactively understand trends across the company, drive more usage, and get the most from your service.

When's the best time to make a decision? Now. If your infrastructure faces end-of-life, you need to plan your migration strategy now to avoid service degradation down the road. Cloud solutions can help you protect your video infrastructure investments, reduce overall costs, and keep your users happy.


September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice depl

August 29, 2018

Moving your voice services to the cloud introduces new challenges for 9-1-1 services. These include the need to serve multiple locations, and the increased mobility that comes with having a phone t

August 8, 2018

Artificial intelligence (AI) is becoming a reality for your contact center. But to turn the promise of AI into practical reality, there are a couple of prerequisites: Moving to the cloud and integr

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.