Daisy  Hernandez
Daisy Hernandez is Global VP of Product Management for SAP Jam, SAP's cloud collaboration platform, which brings together people, process,...
Read Full Bio >>

Daisy Hernandez | August 21, 2018 |


Does your Collaboration Platform Support Inclusion?

Does your Collaboration Platform Support Inclusion? Be sure your business tools are available for use by employees of all abilities.

Be sure your business tools are available for use by employees of all abilities.

As organizations seek to bring on the best talent out there, they often look to implement perks meant to help attract employees -- everything from summer Fridays to standing desks. What many don't realize is that one of the top factors employees consider when choosing an employer is inclusion. In fact, recent Deloitte research indicated that this was true for 80% of respondents.

With this in mind, businesses must examine whether they're putting enough emphasis on diversity and inclusion, and how they're allocating resources to make sure that all employees feel supported at work.

Accessibility Needs to be Part of the Collaboration Conversation
Traditionally, businesses have focused their inclusion and diversity initiatives on how to ensure employees of different races, genders, and backgrounds can connect and collaborate. However, they've often left employees who are differently abled out of the conversation.

In order to enable employees to engage with colleagues of all opinions, experiences, and abilities, and reap the benefits of inclusion, businesses must ensure that all employees have proper access to, and a clear understanding of, the tools and processes they need to collaborate effectively. It's also important that those tools are designed to work for employees of all abilities so that everyone can participate in the conversation and grow within his or her career.

Creating Inclusion
A successful and inclusive organization is one in which all individuals are able to participate. It's critical that organizations commit to focusing on what each individual can contribute, rather than on his or her perceived limitations. No individual should be penalized in his or her career due to a disability. In today's digital age, it's possible to make sure that everyone, no matter physical ability, has the opportunity to participate in conversations. The increased flow of opinions and points of view ultimately makes businesses stronger. Because collaboration platforms are a tool for breaking down barriers in the workplace, it's important that the design and development of such platforms accommodate a complete sensory experience for all users, from audio to visual capabilities.

As we continue to enhance technology in the workplace, businesses need to place emphasis on technology such as screen readers, translation capabilities, and visual cues. With these tools, users who face hearing and visual impairments can remain consistently looped into the conversation and contribute to their full abilities.

The Importance of Equal Access
The content shared across collaboration platforms is often critical information. Businesses that don't provide equal access to this information to everyone are limiting their employees' career growth.

Additionally, failing to provide equal access can be seen as a form of discrimination. For instance, if corporate strategy is being shared, important benefits information is listed, or project plans are being created, employees unable to access these materials will feel more than just excluded -- they'll be angry, disgruntled, and unable to do their jobs. With this is mind, supporting equal access to information is more than a feel good or nice-to-have corporate value. It's a must.

Open Dialogue Benefits Everyone
Without communication, a business cannot succeed. Throughout the course of a work day, teams are constantly touching base in person and over the phone with questions and inquiries.

Collaboration platforms have the power to bring fluidity to communication across the enterprise. However, if a tool doesn't make the sharing of knowledge across the platform accessible to all users, no matter what their backgrounds or abilities, these tools instead become roadblocks. In an effort to incentivize consistent teamwork across organizations, implementing platforms that create avenues for all team members to learn and grow is essential.


September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice depl

August 29, 2018

Moving your voice services to the cloud introduces new challenges for 9-1-1 services. These include the need to serve multiple locations, and the increased mobility that comes with having a phone t

August 8, 2018

Artificial intelligence (AI) is becoming a reality for your contact center. But to turn the promise of AI into practical reality, there are a couple of prerequisites: Moving to the cloud and integr

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.