Michelle Burbick
Michelle Burbick is the Associate Editor and a blogger for No Jitter, UBM Tech's online community for news and analysis...
Read Full Bio >>

Michelle Burbick | July 13, 2018 |


No Jitter Roll: Five for Friday

No Jitter Roll: Five for Friday A look at what’s new from Microsoft, Slack, Zoom, Talkdesk, Logitech, and Mersive.

A look at what’s new from Microsoft, Slack, Zoom, Talkdesk, Logitech, and Mersive.

In this week's edition of the No Jitter Roll, we look at announcements that cover everything from team collaboration and search, to FedRAMP accreditation, contact center, video conferencing, and content sharing. Here's a breakdown of recent news from Microsoft, Slack, Zoom, Talkdesk, Logitech, and Mersive.

Microsoft Makes Teams Moves
Ahead of its Inspire partner conference next week, Microsoft made a series of announcements around its team collaboration solution, Teams. In addition to users at organizations of all sizes gaining a free version, IT admins got some new capabilities this week. For easier management, they can now access the Microsoft Teams and Skype for Business Admin Center, announced in April, via the Office 365 Admin Center.

Additionally, Microsoft has integrated the Call Analytics Dashboard into the Admin Center for gaining quick views of call and meeting quality for Teams and Skype for Business, as shown below. Call Analytics, for help with troubleshooting call or connection problems, provides detailed information about devices, networks, and connectivity. IT admins can zero in on a specific call or meeting for an advanced view of the media stack and network, including details on codec and packet loss.


Via a PowerShell integration, IT pros can manage policies for messaging, meeting, calling, and guest access in the Admin Center. Microsoft is rolling out these capabilities in stages over the next several weeks.

In other Teams-related news, Microsoft announced a public preview of a live events -- one-to-many video and content streaming -- feature for Microsoft 365 users. In the preview, organizers can create an event with the proper attendee permissions, designate fellow team members, and invite attendees. Attendees are able to join live events via Stream, Yammer, or Teams, Microsoft said.

Coming within the next month, live event organizers will be able to use external encoders to manage their live events that use third-party hardware and software via Stream. Soon, live events will support third-party enterprise content delivery network providers including Hive, Kollective, and Ramp so users can optimize bandwidth for the enterprise network.

Live events with Microsoft 365 will ultimately replace Skype Meeting Broadcast (SMB), but Microsoft said it will continue supporting SMB throughout the public preview of live events.

Slack Enhances Search
In other team collaboration news, Microsoft Teams competitor Slack announced upgrades to its search functionality.

"No one has time to dig through scores of threads to find that one message or file they need to get on with their work," Slack wrote on its official blog. To make search more efficient and impactful for users, Slack is rolling out simple search filters and suggested results.

The search filters enable users to search by people, channels, and direct messages, as well as file types and categories like messages or files. As shown in the image to the right, users can choose from the pre-set filters provided or click on "More..." to add their own.

Of course, the greater the Slack use, the smarter – and more personalized -- the search results, Slack said. It will accomplish this by pulling in the channels, messages, and files that matter the most and are most relevant to an individual user, Slack said.

These new search-related features will roll out during the next several weeks, the company said.

Zoom Moves on FedRAMP
Zoom Video Communications this week gave notice to the public sector that its coming its way, announcing accreditation under the U.S. Federal Risk and Authorization Management Program (FedRAMP) is "in process" under the sponsorship of the U.S. Department of Homeland Security. The company said it expects to receive FedRAMP approval for Zoom for Government by year's end.

Zoom for Government will give federal agencies capabilities like video and audio communications, for use in things like webinars, large meetings, interviews, API integrations, and trainings -- all running on the AWS GovCloud, Zoom said.

Initially, Zoom is aiming to receive moderate baseline FedRAMP authorization for use by government agencies with moderate security requirements, but said next year it intends to move to the high baseline for addressing the needs of highly security sensitive organizations such as the Department of Justice and Department of Defense.

Talkdesk, Brand Embassy Partner
Contact center provider Talkdesk has partnered with digital customer service platform provider Brand Embassy to offer a joint solution for omnichannel customer service, the companies announced.

The partnership is aimed at enabling midmarket and large enterprises to test, implement, and scale customer service operations for voice and digital channels like email, live chat, messengers, chatbots, and social media, via a single integrated interface.

"As contact centers move to a cloud-based model, mobile and social customers increasingly expect the same level of service no matter the channel," said Vit Horky, co-founder and CEO of Brand Embassy, in a prepared statement.

Current Talkdesk customers and prospects can access a free 30-day trial of the solution via one click, said Khurram Taji, head of enterprise strategy and AppConnect at Talkdesk.

Mersive Teams Up with Logitech
Wireless presentation and collaboration solution provider Mersive Technologies announced this week that it has joined the Logitech Collaboration Program as an integration partner. Involvement in the program ensures users that the integrations have been mutually validated, Mersive said.

Specifically, Mersive's Solstice wireless collaboration system enables content sharing and curation on a shared display, while Logitech's SmartDock for Skype Room Systems enables extension of that content to remote parties via video conferencing. This meets the needs of customers that have been asking for an integrated way to handle wireless content sharing and video conferencing, Mersive CEO Rob Balgley said in a prepared statement.

Follow Michelle Burbick and No Jitter on Twitter!


October 24, 2018

With disparate workplaces and ever-expanding volumes of information to manage, the challenges for collaborating effectively are only intensifying. Many critical applications are not integrated, and

October 10, 2018

Businesses are growing across international borders quicker than ever, but scaling operations to follow suit can be a harder, longer process.

This webinar focuses on scaling your next-generat

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice deployme

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.