Adding Web Services to an Avaya Breeze Snap-In
In this installment of an introductory video series to Avaya Breeze, let's dive into cloud services.
Welcome back to my Avaya Breeze video series. Today I would like to shake things up a bit from the telephone call track I've been on and show you how to add cloud-based services into a Breeze Snap-In. For that, I found a cloud-based weather service that supported a RESTful Web services interface. Using that interface, I created a Snap-In that intercepted an incoming call, prompted the caller for his or her zip code, and then queried the cloud service for a report on the current weather conditions.
While this example may be simple, the concepts explored are anything but that. As more and more cloud services implement Web services interfaces, the possibilities for clever and powerful business-relevant Snap-Ins are endless.
Andrew Prokop writes about all things unified communications on his popular blog, SIP Adventures.