Sponsored by Thinking Phones

Sponsored by Thinking Phones | March 02, 2015 |


Sponsored Post: Six Simple Ways UC Can Cut Costs and Boost Productivity

Sponsored Post: Six Simple Ways UC Can Cut Costs and Boost Productivity Recent studies indicate that an average 600-employee company can expect a 182% ROI in cloud technology over three years. The payback period? Two months.

Recent studies indicate that an average 600-employee company can expect a 182% ROI in cloud technology over three years. The payback period? Two months.

Considering all the hype it's received, it's easy to assume that cloud UC's benefits are overblown. Even if you've seen the advantages cloud technology can offer firsthand, it's natural to think that cloud computing is good, maybe great, but not a total lifesaver.

Obviously, total cost of ownership is an important consideration for any purchase, and it makes sense for business decision-makers to factor it in when deciding whether or not to embrace a new, cloud-based model in any part of their organization. Firms need to keep costs down while pursuing solutions that meet all of their current and future communication needs.

The cloud can play a big role here. Cloud-based business communication solutions allow businesses to enjoy enterprise-level UC capabilities without investing in expensive hardware and equipment or worrying about maintaining on-premise systems. Instead, this responsibility falls to the service provider. More importantly, businesses only pay for the UC services they use, thereby maximizing cost efficiency.

But aside from the obvious financial advantages, there are several equally important, though tougher to quantify, benefits to consider when trying to determine the cloud's true value.

#1: Increased Customer Service
Put simply, cloud-based offerings help employees connect to customers more quickly and effectively.

Obviously, customer service has always been essential for consumer-facing businesses. The easier it is for potential and existing customers to get in touch with your business, the better your customer relationships, brand loyalty, and sales. But in recent years, the significance of high-quality, timely customer support has skyrocketed.

As consumers' use of smartphones, instant messaging, SMS, and live chat tools has increased, so have their expectations. The average customer now not only hopes, but absolutely expects to reach a representative instantly, and will perceive any delays as unprofessional. A cloud-based phone system helps businesses meet these evolving demands, putting them ahead of the curve when it comes to customer service and outreach.

In order to be responsive to customers, employees need a streamlined system that increases efficiencies, which brings us to our second cost-cutting, productivity-boosting benefit of unified communications.

#2: Decreased Waste
Webster's defines efficiency as "the ability to do something without wasting materials, time, or energy." Though most companies share the ultimate goal of achieving efficiency, the reality is that the majority of today's employees still end up wasting multiple resources in their day-to-day activities.

Papers--printed with good intention--are strewn across desks, their significance unclear. Phone calls are made, but seldom returned. Even emails--often considered to be the most effective use of communication in the workplace--rarely get the message across. If only all of that energy could be channeled into productive results.

Fortunately, unified communications can greatly help reduce the negative expenditure of energy, not to mention financial resources. By streamlining the processes your employees execute on a daily basis, UC can place you on your way to a more efficient workplace.

Curious about the other four unsung benefits of unified communications? Download our free eBook, "The Unified Communications Buyer's Guide to Cutting Costs & Boosting Productivity," and swing by Booth 1920 to chat with the ThinkingPhones team in person at Enterprise Connect, March 16-19, 2015.


March 7, 2018

Video collaboration is experiencing significant change and innovation-how can your enterprise take advantage? In this webinar, leading industry analyst Ira Weinstein will present detailed analysis

February 21, 2018

Business agility has become the strongest driver for enterprises to begin migrating their communications to the cloud-and its a benefit that enterprises are already realizing. To gain this benefit

February 7, 2018

Enterprises are starting to grasp the critical importance of security and compliance in their team collaboration deployments. And once the risks are mitigated, your enterprise can integrate these n

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.