Sponsored Post: Six Simple Ways UC Can Cut Costs and Boost Productivity
Recent studies indicate that an average 600-employee company can expect a 182% ROI in cloud technology over three years. The payback period? Two months.
Considering all the hype it's received, it's easy to assume that cloud UC's benefits are overblown. Even if you've seen the advantages cloud technology can offer firsthand, it's natural to think that cloud computing is good, maybe great, but not a total lifesaver.
Obviously, total cost of ownership is an important consideration for any purchase, and it makes sense for business decision-makers to factor it in when deciding whether or not to embrace a new, cloud-based model in any part of their organization. Firms need to keep costs down while pursuing solutions that meet all of their current and future communication needs.
The cloud can play a big role here. Cloud-based business communication solutions allow businesses to enjoy enterprise-level UC capabilities without investing in expensive hardware and equipment or worrying about maintaining on-premise systems. Instead, this responsibility falls to the service provider. More importantly, businesses only pay for the UC services they use, thereby maximizing cost efficiency.
But aside from the obvious financial advantages, there are several equally important, though tougher to quantify, benefits to consider when trying to determine the cloud's true value.
#1: Increased Customer Service
Put simply, cloud-based offerings help employees connect to customers more quickly and effectively.
Obviously, customer service has always been essential for consumer-facing businesses. The easier it is for potential and existing customers to get in touch with your business, the better your customer relationships, brand loyalty, and sales. But in recent years, the significance of high-quality, timely customer support has skyrocketed.
As consumers' use of smartphones, instant messaging, SMS, and live chat tools has increased, so have their expectations. The average customer now not only hopes, but absolutely expects to reach a representative instantly, and will perceive any delays as unprofessional. A cloud-based phone system helps businesses meet these evolving demands, putting them ahead of the curve when it comes to customer service and outreach.
In order to be responsive to customers, employees need a streamlined system that increases efficiencies, which brings us to our second cost-cutting, productivity-boosting benefit of unified communications.
#2: Decreased Waste
Webster's defines efficiency as "the ability to do something without wasting materials, time, or energy." Though most companies share the ultimate goal of achieving efficiency, the reality is that the majority of today's employees still end up wasting multiple resources in their day-to-day activities.
Papers--printed with good intention--are strewn across desks, their significance unclear. Phone calls are made, but seldom returned. Even emails--often considered to be the most effective use of communication in the workplace--rarely get the message across. If only all of that energy could be channeled into productive results.
Fortunately, unified communications can greatly help reduce the negative expenditure of energy, not to mention financial resources. By streamlining the processes your employees execute on a daily basis, UC can place you on your way to a more efficient workplace.
Curious about the other four unsung benefits of unified communications? Download our free eBook, "The Unified Communications Buyer's Guide to Cutting Costs & Boosting Productivity," and swing by Booth 1920 to chat with the ThinkingPhones team in person at Enterprise Connect, March 16-19, 2015.