Kevin Kieller
Kevin Kieller is a partner with enableUC, a company that helps measure, monitor and improve UC and collaboration usage and...
Read Full Bio >>

Kevin Kieller | October 03, 2012 |


Skype and Lync Finally Connect

Skype and Lync Finally Connect The announced Lync 2013/Skype federation capabilities include only audio calls and, as of yet, do not include video call federation.

The announced Lync 2013/Skype federation capabilities include only audio calls and, as of yet, do not include video call federation.

Earlier this year I presented a session at Enterprise Connect 2012 in Orlando entitled "Skype in the Enterprise". It turned out that Microsoft at the time was not ready to publicly disclose future plans related to Skype, so I was left speculating on future Skype and Lync integration.

As it turns out, though, my speculations have finally been realized, some six months later. On September 20, 2012, Brian Crum, Product Marketing Manager for Microsoft Lync, confirmed on the Lync Team Blog that indeed Lync 2013 (the next version of Lync, currently in "preview") will include the ability "see presence and IM or call anyone on Skype." Note that the announced Lync 2013/Skype federation capabilities include only audio calls and, as of yet, do not include video call federation. Also, you cannot yet set up federation between the Lync 2013 server preview version and Skype; it appears on the Skype end they have not enabled the SRV records needed to support federation.

The current version of Lync (2010) already allows Lync users to federate with the approximately 400 million people who use Windows Live Messenger; this includes sharing presence, instant messaging, voice and video calls. Lync 2010 also provides an XMPP gateway that allows federated IM and presence (no voice or video) with the likes of GoogleTalk and Cisco Jabber. In Lync 2013, the XMPP gateway does not require a separate server and is integrated into the "base" Lync front-end server role.

Skype integration in Lync 2013 opens up IM, presence, and voice conversations to another 200 million-300 million active Skype users. This also likely opens federation with the 750 million active Facebook users who already can place audio and video calls to Skype users. With Skype federation, Microsoft serves up a communication "garden" (walled or not) that services over a billion people.

Microsoft invested $8.5 billion to acquire Skype, and adding Skype federation to Lync, its premiere corporate UC platform, is a first, significant step in working to achieve a strong return on its investment. Expect to see Skype capabilities in Windows 8 and Windows Phone 8 (further speculation on my part).

However, as exciting as Lync-to-Skype federation is, because the current federation commitment for Lync 2013 and Skype is limited to IM, presence and voice, there are several alternatives you may also want to investigate:

1. Lync 2010 (the current version of Lync) already supports federation with Microsoft Messenger, and this federation includes presence, instant messaging, voice and video. This could provide the needed business-to-consumer communication you are looking for.

2. With Lync 2013, The Lync Web App application (LWA) runs in a browser and provides IM, presence, voice, video and shared desktop functionalities; that is to say, anyone external to your organization can download the Lync Web App and communicate with you. (The Lync 2010 Web App ran on Windows in IE and on the Mac OS 10.4.8 or greater in Safari). So far it looks like Lync 2013 Web App will support both Windows and Mac OS X but likely will also work on other operating systems that can run IE, Safari or the Firefox browser.

Either of those two options may provide you with the business-to-consumer or business-to-business communication connectivity you require.

The improved federation capabilities of Lync 2013 is only one area where Microsoft continues to advance the capabilities of a true UC platform. Certainly this helps Microsoft establish a key position in the UC "horse race". My colleague Russell Bennett has recently suggested that we may be down to a two-horse race between Microsoft and Cisco--do you agree? Are you looking forward to the new Lync-to-Skype federation?

Please comment below or via twitter @kkieller.


March 7, 2018

Video collaboration is experiencing significant change and innovation-how can your enterprise take advantage? In this webinar, leading industry analyst Ira Weinstein will present detailed analysis

February 21, 2018

Business agility has become the strongest driver for enterprises to begin migrating their communications to the cloud-and its a benefit that enterprises are already realizing. To gain this benefit

February 7, 2018

Enterprises are starting to grasp the critical importance of security and compliance in their team collaboration deployments. And once the risks are mitigated, your enterprise can integrate these n

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.