Contact Center HD by Voice4Net
The demo of a new touch-based Supervisor desktop was so exciting I decided to conduct a video interview.
Yes, Enterprise Connect is about the big players, like keynoters Avaya, Cisco, Siemens, IBM, Microsoft and Verizon. But it's also about smaller companies that use a much more limited marketing budget to bring their story and their wares to the show floor.
One such company was Voice4Net, who announced Contact Center HD at the show. The combination of a persistent PR person and great floor placement (across from the Genesys booth) led me to spend 30 minutes with Founder and President Rick McFarland. The demo of a new touch-based Supervisor desktop was so exciting I decided to conduct a video interview. In the video, Rick answers the questions shown below. In addition, Voice4Net sent over some screen shots which are included at the end of the video.
1. What does the "HD" mean in the new solution?
2. The first thing I noticed when I saw your screen is that it was set up to touch. Why did you go with a touch paradigm?
3. What will Windows 8 (because it is going to have some touch capability in it), mean for your product?
4. Contact Center HD is built in HTML. What does that mean in terms of availability on different platforms today?