SHARE



ABOUT THE AUTHOR


Michael Finneran
Michael F. Finneran, is President of dBrn Associates, Inc., a full service advisory firm specializing in wireless and mobility; services...
Read Full Bio >>
SHARE



Michael Finneran | May 26, 2010 |

 
   

Will the Mobile Operators Warm Up to SIP?

Will the Mobile Operators Warm Up to SIP? For far too long the mobile operators have gotten away with delivering enterprise services that lack any imagination--providing the same service that they sell to consumers and have the audacity to suggest that is all an enterprise user needs.

For far too long the mobile operators have gotten away with delivering enterprise services that lack any imagination--providing the same service that they sell to consumers and have the audacity to suggest that is all an enterprise user needs.

While SIP trunking has become one of the hottest topics in networking, we've heard nary a peep on the subject from the mobile guys. That is not overly surprising given that mobile operators have traditionally tried to stay one step removed from the enterprise and depend on the wired network to make the last leg of the connection.That architecture may have been sufficient when the trickiest thing the mobile operators had to do was deliver caller ID, but unified communications has raised the ante in enterprise networking. One of the biggest opportunities in UC is to extend that rich communications environment to mobile workers who could benefit greatly from presence, multi-modal communications, collaboration, and the other core features of UC (I'm keeping video off the list for the moment, but 4G will probably put that into the mix as well).

That arm's length connection to the enterprise is a major stumbling block to delivering the type of enhanced services enterprise users require. Direct connections to the mobile operators have been standard in Europe for a number of years, but there it has been primarily an issue of cost. Mobile calls delivered over those direct trunks are either free or highly discounted. While a better price is always attractive, the real incentive is to have a direct intelligent interface that will allow enterprises to truly integrate mobile users into the UC environment.

This past week I had the opportunity to participate in a podcast with Henning Schulzrinne of Columbia University, who along with Mark Handley, is credited with the original development of SIP back in 1996. When I asked Professor Schulzrinne about the importance of using SIP to add intelligence to the mobile interface, he pounced on the topic.

The SIP interface we would be looking for from the mobile operators would need to incorporate SIMPLE (SIP with IM and Presence Leveraging Extensions). With SIMPLE we could not just make and receive calls, but have real-time presence and location information about the mobile device. That presence could incorporate power on/off as well as on/off hook; we could potentially receive battery status as well. Location could be based on the handset's GPS location or even simpler cell tower location, which is less accurate but more battery friendly.

A SIP based mobile network interface also could be enhanced to allow for secure Wi-Fi/cellular handoffs or simply the ability to conveniently move calls between a wired desk set and a mobile. A number of these capabilities exist today, however they typically involve sophisticated work-arounds or special clients on the handset all of which leave users unimpressed.

For far too long the mobile operators have gotten away with delivering enterprise services that lack any spark of imagination. Frankly they are providing the same service that they sell to consumers and have the audacity to suggest that that is all an enterprise user needs. The only operator I've seen who has made any attempt at moving into the 21st century is Sprint, whose Mobile Integration service at least provides a direct connection to the enterprise though without most of the important UC capabilities that would truly make it interesting.

Following on the heels of the UC Interoperability Forum's debut last week, hopefully the mobile operators will finally start to realize what is going on in enterprise networking and start to get with the program. Unfortunately if history is any guide, the mobile operators will continue to underperform for the enterprise.For far too long the mobile operators have gotten away with delivering enterprise services that lack any imagination--providing the same service that they sell to consumers and have the audacity to suggest that is all an enterprise user needs.





COMMENTS




Enterprise Connect Orlando 2018
March 12-15 | Orlando, FL

Connect with the Entire Enterprise Communications & Collaboration Ecosystem


Stay Up-to-Date: Hear industry visionaries in Keynotes and General Sessions delivering the latest insight on UC, mobility, collaboration and cloud

Grow Your Network: Connect with the largest gathering of enterprise IT and business leaders and influencers

Learn From Industry Leaders: Attend a full range of Conference Sessions, Free Programs and Special Events

Evaluate All Your Options: Engage with 190+ of the leading equipment, software and service providers

Have Fun! Mingle with sponsors, exhibitors, attendees, guest speakers and industry players during evening receptions

Register now with code NOJITTEREB to save $200 Off Advance Rates or get a FREE Expo Pass!

January 24, 2018

Communications, collaboration, and contact center systems are all being delivered from the cloud, to more enterprises each year. With the cloud growing in strategic importance, the question is what

December 13, 2017

The two major vendors in the Unified Communications space, Cisco and Microsoft, are both strongly promoting their cloud UC deployments. If cloud UC is on your enterprises roadmap, but you dont want

November 29, 2017

As video conferencing use rises in the enterprise, businesses are looking for ways to bring this technology out of traditional conference room and make it more broadly accessible. That's made the h

December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.